Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

Warning

You can't access the private section of this site.

I've tried to login in your frontend but this is what I hitting now. Please advise.

By the way, regarding with your issue, is it when the user trying to upload the image from the story panel form, it show out some error?

Hi Arlex,

Please try now, I had accidentally disabled Registered before. Apologies.

There is no error message.

Any image upload associated with Easy Social fails on all browsers.

It was working good before.

Not sure why the change.

Regards,
Nev

I suspect that is your folder permission do not allow writable, mean when uploading a new image file from your site, that image file unable to store in your folder which is -> JoomlaFolder/media/com_easysocial/photos

Can you consult with your webhosting provider double check this file location (JoomlaFolder/media/com_easysocial/..) all folder permission is set to writable permission?

Hi Arlex,

I just found that all attempts to update extensions are failing with:

Warning
JFolder::create: Path not in open_basedir paths.

Error
Unable to create destination
Unable to find install package
or-
ERROR:
Warning
JFolder::create: Path not in open_basedir paths.
Update path does not exist.
Error
Unable to create destination
Message
Error updating COM_INSTALLER_TYPE_TYPE_.

Could both issues be related?

JoomlaFolder/media/com_easysocial/photos

is set a permissions 0755

Do I need to modify permissions and change this?

If so what to?

Hey nev,

I just found that all attempts to update extensions are failing with:

Warning
JFolder::create: Path not in open_basedir paths.

Error
Unable to create destination
Unable to find install package
or-
ERROR:
Warning
JFolder::create: Path not in open_basedir paths.
Update path does not exist.
Error
Unable to create destination
Message
Error updating COM_INSTALLER_TYPE_TYPE_.

Could both issues be related?

I believe this error is related with your upload issue, try consult with your webhosting provider to help you set this following PHP value with the correct path from your PHP server :
- open_basedir
- upload_tmp_dir

JoomlaFolder/media/com_easysocial/photos

is set a permissions 0755

Do I need to modify permissions and change this?

If so what to?

I believe once your webhosting provider help you set the correct php value as I mentioned at above, it should work fine.

Hi Arlex,

Thank you for the clarity and excellent level of advice.
The issue was indeed at the hosting side internal security setup.
I held back making any changes until I was able to reach a competent person at web hosting and he knew exactly what the issue was.
It relates to them changing servers recently.
He adjusted it immediately and now all uploading works!


Many thanks!


Best Regards,
Nev

Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.