Upgrade Stalled at 10%
By Troy Tolley on Thursday, 26 June 2014
Posted in Technical Issues
Replies 35
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I researched other instances reported when others had problems upgrading using the autoupgrade, but I don't know which of these would apply to my situation. It's been stuck at 10% for nearly 3 hours at the installing database stage, I think it was?

Is there something I should be doing to make this upgrade work? And will the upgrade wipe out any of the customizing/hacks that Support have added to my site?
Hello Troy,

we have successfully updated your easy social to the latest version, you may have a look

Regards
Kheng Wei
Ooi Kheng Wei
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Thursday, 26 June 2014 13:12
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Hello Troy Tolley,

You should do the backup all of your customization file first before you update.
Let's us know when you're ready, so we will try to update EasySocial for you and see is it hitting the same error? Please advise.
Arlex Wong
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Thursday, 26 June 2014 02:15
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I saved a backup copy of the custom.css file, but I don't know where all of the other hacks may have been inserted. Several were done behind the scenes by Support. Will an upgrade destroy all of those? If I am good with the custom.css backup, then I am good to go. Should I take the site offline during upgrade?
Troy Tolley
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Thursday, 26 June 2014 02:24
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Hello Troy Tolley,

Yes, if your hack didn't put in your template, after you update of Easysocial , then all of your customization code will be erased.
Yes, put your site offline is the better way when doing the update.
Arlex Wong
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Thursday, 26 June 2014 02:32
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Arlex, since Support put in a few hacks where I don't know how to get to them, I won't be able to back those up. I guess I will have to go back though each of my discussion threads and ask for them again.

Okay, I took the site offline (even though it's still loading as if not offline - not sure why). You can start the upgrade. Thanks! Let me know what happens.

Troy
Troy Tolley
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Thursday, 26 June 2014 02:46
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Hey Guys.

This is the 3rd post I see with error in upgrade and second concerning a stall at 10%... seems like there is something going. Can you make a general annoucement. Seems something goes wrong.
Maybe a poll asking how the upgrade went ?

Thanks
Alexandre Cayer
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Thursday, 26 June 2014 03:14
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Any word on this? I don't know what's up.
Troy Tolley
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Thursday, 26 June 2014 04:08
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subscribed
Paul
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Thursday, 26 June 2014 04:10
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I guess I'm going to try to do this myself again. I'm not sure what's going on. Since responses are normally very fast, efficient, and so helpful, I'm not complaining, but I just wondered what I was to do next.
Troy Tolley
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Thursday, 26 June 2014 05:52
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subscribed
Ken Williams
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Thursday, 26 June 2014 05:55
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Well, I tried again. No go. Stalled at 10%.
Troy Tolley
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Thursday, 26 June 2014 06:36
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Mines @ 10% too.

I'm wondering if it's to do with security. If they've not had an issue updating sites with this update package on their server, yet we do on ours?

I'm sure they'll get a fix asap.
Ryan Scott
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Thursday, 26 June 2014 06:51
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I have some extra security on my admin as well as Admintools and Akeeba. I disabled it all and still had the same problem. The error logs are not catching anything. I also check file and directory permissions and ownership. All checked out OK. The one strange thing was that the 1.2.17 component file disappears from the setup/packages directory during the time when the 10% issue stalls.
Paul
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Thursday, 26 June 2014 07:20
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Maybe Support disappeared for the day to work on this, I wonder? I've never seen such a stretch with no responses, so they must be scrambling. I'm sure it will be worth the wait.
Troy Tolley
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Thursday, 26 June 2014 07:22
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Subscribe
Bright Ibeawuchi
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Thursday, 26 June 2014 08:49
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Same problem here on a clean Joomla install. I went ahead and used the normal extension installation this time.
John Leake
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Thursday, 26 June 2014 09:55
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Hello Troy Tolley,

I'm really sorry that delayed of this reply, because my last reply at around 3am. Hope you understand.

Okay, let's focus on your current installation issues first, I knew you have do a lot of customization on your EasySocial, can you do a backup for all the EasySocial file first? So we can try to investigate on this? Please advise.
Arlex Wong
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Thursday, 26 June 2014 10:18
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Hello Paul and Ryan Scott,

Sorry for late reply to this,
Can i have your Joomla backend and FTP access so we can help you check on this as well? Please advise.
Arlex Wong
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Thursday, 26 June 2014 10:20
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Thanks, Arlex!! No worries. I knew there was a time difference, but just got worried when everyone seemed to disappear. There always seems to be someone here responding, so that was just a surprise. I hope you got some rest! Thanks for looking into this.

I did a full Akeeba backup, the site is offline, so let's see what happens.

Let me know.

Troy
Troy Tolley
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Thursday, 26 June 2014 10:57
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Well, shoot... I missed everyone again? lol
Troy Tolley
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Thursday, 26 June 2014 11:53
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Hello Troy,

Could you provide your FTP access as well in order for us to rectify your installation issue?

Thank You

Regards
Kheng Wei
Ooi Kheng Wei
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Thursday, 26 June 2014 11:59
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Hello Troy,

Just realized you have provided your FTP access at the side of the forum. By the way the FTP login credentials provided is incorrect , shown here in this screenshot xxxxx. Could you please provide the correct FTP login credentials.

Thank You

Regards
Kheng Wei
Ooi Kheng Wei
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Thursday, 26 June 2014 12:38
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not a good practice posting customer's website and ftp level login name.
Paul
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Thursday, 26 June 2014 12:52
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Accck, Kheng, you posted my website and ftp login??? Please delete that. Oh man. Wow.

Well, I'm updating it here in response for you. Thank you for looking into this. Just please delete my private stuff, please.

I also updated the sidebar area with my details. There must have been a typo.
Troy Tolley
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Thursday, 26 June 2014 12:59
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Hello Troy,

So sorry about that, i have updated my post please have a look

Regards
Kheng Wei
Ooi Kheng Wei
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Thursday, 26 June 2014 13:03
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Thanks, Kheng! I appreciate both things. Did you have to update it manually, or did the autoupgrade work for you? Seems like a lot of people were sharing the same experience I had. What was up? Thanks again!
Troy Tolley
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Thursday, 26 June 2014 13:22
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Hi,

My upgrade is still stuck at 10% as well using the launcher! Tried it multiple times since last night! Any solution?

Thanks
Avinash
Avinash
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Thursday, 26 June 2014 14:54
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Hello Avinash,

We have upgraded the latest version of the easy social in your site, you may have a look

Regards
Kheng Wei
Ooi Kheng Wei
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Thursday, 26 June 2014 15:57
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same problem here. No hacks no modifications.

Any workaraound?

Problem is upgrading from .16 to .17

I tried full installer and also the remote installer...
Alexander Müller
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Thursday, 26 June 2014 16:36
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Same here ... clean version of .16 now stuck at 10% - "Initializing Database" when updating to .17
Justin
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Thursday, 26 June 2014 20:47
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I have the same issue like mentioned before.....it's stopping at 10%.....when initializing the Database.....need help!
Horst Fuchs
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Thursday, 26 June 2014 21:50
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Same problem here. Please advice.
Emil Appelkvist
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Thursday, 26 June 2014 21:53
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Got it working using the Joomla installer....
Horst Fuchs
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Thursday, 26 June 2014 23:09
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To confirm,

You can download the Full Easy Social component (one highlighted in screenshot attached)
and upload via standard Joomla! extensions manager. All seems good.
Ryan Scott
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Friday, 27 June 2014 00:07
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Hello Guys,

Sorry for late reply to this,
First you can download the full package install from your backend extension manager as Ryan mentioned that.

Second you can download the launcher installer zip file > upload install from extension manager > then select Installation via the Network > insert your API key > install.

Hope this help.
Arlex Wong
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Friday, 27 June 2014 02:17
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