By Lynne Bynder on Wednesday, 09 May 2018
Posted in General Issues
Replies 8
Likes 0
Views 1K
Votes 0
Running: Joomla 3.8.7 and PayPlans 3.6.3.

When clicking Upgrade button in Profile, the following error message is displayed:


http://www.califaep.org says
An error has occured
<strong>AJAX Loading Error</strong><br/>HTTP Status: 404 (Not Found)<br/>Internal status: error<br/>XHR ReadyState: 4<br/>Raw server response:<br/><!DOCTYPE html>
<html lang="en-gb" dir="ltr">
<head>
<meta charset="utf-8" />
<title>404 - Category not found</title>
<link href="/templates/system/css/error.css" rel="stylesheet" />
<!--[if lt IE 9]><script src="/media/jui/js/html5.js"></script><![endif]-->
</head>
<body>
<div class="error">
<div id="outline">
<div id="errorboxoutline">
<div id="errorboxheader">404 - Category not found</div>
<div id="errorboxbody">
<p><strong>You may not be able to visit this page because of:</strong></p>
<ol>
<li>an <strong>out-of-date bookmark/favourite</strong></li>
<li>a search engine that has an <strong>out-of-date listing for this site</strong></li>
<li>a <strong>mistyped address</strong></li>
<li>you have <strong>no access</strong> to this page</li>
<li>The requested resource was not found.</li>
<li>An error has occurred while processing your request.</li>
</ol>
<p><strong>Please try one of the following pages:</strong></p>
<ul>
<li><a href="/index.php" title="Go to the Home Page">Home Page</a></li>
</ul>
<p>If difficulties persist, please contact the System Administrator of this site and report the error below.</p>
<div id="techinfo">
<p>
Category not found </p>
</div>
</div>
</div>
</div>
</div>
</body>
</html>
Hello Lyyne,

I have tried to access your site but i am not able to access.
Because my location is blacklisted.
Please whit list my location, so i'll be able to check this issue.
·
Thursday, 10 May 2018 10:29
·
0 Likes
·
0 Votes
·
0 Comments
·
What is your IP address? – so I can Whitelist you.
·
Saturday, 19 May 2018 21:22
·
0 Likes
·
0 Votes
·
0 Comments
·
I Whitelisted Malaysia
·
Saturday, 19 May 2018 22:07
·
0 Likes
·
0 Votes
·
0 Comments
·
Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

I can able to access your site now, but it seems like when i click on the upgrade button on the dashboard, it look like it doesn't show the pop up, you can check my screenshot here : http://take.ms/HnwJh

Is it possible for you update your site FTP details at your first post so we can troubleshoot this issue quickly?

You can edit your first post and put those FTP details into these fields. (screenshot : http://take.ms/2agLy )
·
Sunday, 20 May 2018 11:21
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi there, i confirm this bug. I've the same issue with Ugrade app, when i switch from PHP 7.0 to PHP 7.1 or PHP 7.2!
·
Monday, 28 May 2018 03:29
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Lynne & RRobert,

Please find attached kit of upgrade app, install it from Joomla extension manager.
Check this issue again and let me know if still issue persist.

@RRobert : By the way, it looks like your payplans subscription has expired and in order for you to continue requesting for support, we would appreciate if you continue to subscription.
·
Monday, 28 May 2018 12:02
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi Manisha,

I don't know who @RRobert is. Not on our team. Not sure how they got into this thread.

Our membership does not expired until Sept 22, 2018 (see screenshot). Also, thanks for the Upgrade download.
·
Thursday, 31 May 2018 17:14
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello ,

Thanks for updating about upgrade app.
@RRboert in another user, who posted in this thread, that's why i mentioned name of his.

Let me know if you have any other query.
·
Thursday, 31 May 2018 17:22
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post