By Fagault Eric on Thursday, 02 November 2017
Posted in General
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Hello,
I have an error message when I want to update to 2.1.3
I enclose a screenshot.
Best regards.
Eric
Hi there,

I have installed them for you using full installer. It should works as it should now. Please give it a try and see how it goes.
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Thursday, 02 November 2017 16:02
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Thank you very much Warith,
But what was happening?
Best regards.
Eric
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Thursday, 02 November 2017 16:44
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Hi there,

Currently, i am not sure also why this happened to your site. But there are few issues that might be the caused this issues. One of them are, something is preventing your site from downloading those components/files on our servers as you are using launcer, and it required for your server to reach those files from our server and upload them to your server.

And if you user full installer, it will contained/included all those necessary files in the installer itself. Hope this help
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Thursday, 02 November 2017 16:51
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I am in JOOMLA 7.5, I will do my updates and try the next time there will be an update.
I will also change the capacity of the server hard drives because I get 95% of the used.
Maybe that's the cause too?
Best regards.
Eric
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Thursday, 02 November 2017 17:07
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Hi there,

Honestly, i am also not sure regarding this issues actually, as we cant replicate this issues internally, and i tried again on your local, using launcher, it is working as it should on my end. Maybe your connections got problems and i am afraid i am not in best position to provide you those causes. Maybe when you can replicate them again, let us know, and maybe provide us with on how to replicate them.

Thanks for your understanding.
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Thursday, 02 November 2017 17:15
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Ok
Best regards.
Eric
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Thursday, 02 November 2017 17:27
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Hi there,

Thanks for your understanding

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
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Thursday, 02 November 2017 17:28
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Hello,
The last update happened correctly.
Thank you very much.
Best regards.
Eric
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Saturday, 04 November 2017 14:07
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Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
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Saturday, 04 November 2017 15:19
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