By Mel on Sunday, 05 February 2023
Posted in General Issues
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Hi,

I have added some new plans for each user group and also added them to the Plan Assignment. I hope I have set things up correctly!

However now users cannot signup as there is no Next button on the EasySocial registration forms for any of the plans.

I don'tknow whty this would have dissappeared or how to get it to display again.

It seems to have happened after I assigned the plans.

How do I fix this and no one can sign up.

Kind regards

Mel
Hey Mel,

Sorry for the delayed response.

I have added some new plans for each user group and also added them to the Plan Assignment. I hope I have set things up correctly!
Plans Assignment will assign the plan to user for free when they register into a specific profile type as per your configuration. I noticed you are assigned paid plans also , so it's mis configuration. Can you tell me what you are trying to achieve.


However now users cannot signup as there is no Next button on the EasySocial registration forms for any of the plans.
Is there any customisation related to this.

Looking forward to your response.
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Monday, 06 February 2023 14:59
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Hi Manisha,

I am just trying to allow users to sign up using any one of the 3 plans in each profile's group. I ended up adding them to the plan assignment because otherwise they were all going to one plan and not the designated one. Should I remove them all from plan assignment?

Yest I have some customisations - a plugin you did for me some time ago and other work that Nik and Mark did but I don't think those affect it as it was working until I added the extra plans
Mel
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Monday, 06 February 2023 17:18
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Hi Manisha,

I have removed all the plan assignments but the save button still does not show? Is there another misconfiguration I may be overlooking?

I hope you can help me as nobody can sign up at the moment
Mel
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Monday, 06 February 2023 20:29
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Hey Mel,

Can you list down the exact steps to check it further?
So I'll be able to assist you better on this.
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Monday, 06 February 2023 20:38
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Hi Manisha,

I have 5 different profile types here:

https://www.wiggywam.co.uk/userj - on 1 plan which is free basic account
https://www.wiggywam.co.uk/servicej - 3 plans for this profile a free one and 2 paid ones
https://www.wiggywam.co.uk/agentj - 3 plans for this profile a free one and 2 paid ones
https://www.wiggywam.co.uk/solicitorj - 3 plans for this profile a free one and 2 paid ones
https://www.wiggywam.co.uk/investorj - 3 plans for this profile a free one and 2 paid ones

If I click to register for any account the first part of easysocial registration appears (step1) but there is no button to save the details at the bottom of the page (see attached image)

If you try to register you will see what I mean
Mel
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Monday, 06 February 2023 20:56
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Hi Manisha,

my apologies, it was my silly fault, I had hidden the button in template css. It now works!

Thank you for responding

Mel
Mel
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Monday, 06 February 2023 21:56
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yes, it's showing now.Glad to hear that your issue has been resolved now.

Just for your information, I have locked and marked this thread as resolved to avoid confusion in the future. Please start a new thread if you have any other issues in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.
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Monday, 06 February 2023 21:59
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