Hey Earl,
Is it possible for you to provide us with the back end and FTP access to your site to check on this issue? You may store your site access at
http://stackideas.com/dashboard/site so you don't have to provide these information all the time
By the way, it looks like your account isn't tied up with any subscriptions on our site. Is there any mistake on our end? Would it be possible for you to contact us at
https://crm.stackideas.com and provide us with the order reference and your username so that we can fix this up for you?