By Simon on Thursday, 16 July 2015
Posted in General Issues
Replies 9
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Views 840
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Hello,


I try to update from Easyblog 3.9.18613 to 5.0.1.6 with the patch com_easyblog_launcher_pro_5.0.16_joomla3.0.zip
On the step 1, everything is green
On the step 2 I chose "Installation via the Network" with a valide Key
On the step 3, nothing happen and the progression bar stay to 0%.

My website crash and I need to restaure a backup.

Thanks for your help.
Hey Simon,

I am really sorry for the delay of this reply as it is actually a public day off for us here. Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?
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Friday, 17 July 2015 14:59
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Hi,

you'll find the ID below, thanks for your help.
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Monday, 20 July 2015 16:08
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Hi Simon,

Sorry for late reply to this,

It seems like your server is extremely slow connect on our server to download the file then hitting 500 server error.

Can you help me extract this installer zip file from -> /public_html/tmp/eb55/com_easyblog_full_pro_5.0.16_joomla3.0.zip

Keep us updated after you extracted the installer zip file, so I can try using install from directory method and see how it goes.
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Monday, 20 July 2015 19:30
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Hi Arlex,

I've just extract the archive.
Thanks for your help.
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Monday, 20 July 2015 20:01
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Hi Simon,

Thanks for getting back to us quickly, I already help you installed Easyblog 5 latest version in your site.

Please have a check.
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Tuesday, 21 July 2015 00:07
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Hello,

thanks for your answer! I think there is a problem with the images ?
I add a URL below where there is the problem.

Thanks for your help!
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Tuesday, 21 July 2015 00:26
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Hey Simon,

The reason that the image is exceeding the wrapper is because you explicitly defined a width of 913px for the image. You can fix this by adding the block of css codes below into your template's css file,


.eb-post-body img {
max-width: 100% !important;
}
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Tuesday, 21 July 2015 00:35
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Hello Mark, thanks for your answer, it's working well.

I have another problem, I use Community Builder on this website. On the page where is displayed the user profile, I use your plugin to show the latest post.
Since the update of easyblog and the update of this plugin, I have a white page with the following (see below).

Thanks for your help,

Simon
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Wednesday, 22 July 2015 15:44
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Hey Simon,

Can you try download my attachment file and replace in JoomlaFolder/components/com_comprofiler/plugin/user/plug_easyblog/cb.easyblog.php and see how it goes?
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Wednesday, 22 July 2015 18:07
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