Update stuck on 38%
By Ron Wade-Megghross on Tuesday, 24 March 2015
Posted in General Issues
Replies 7
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Votes 0
Hi,

My EasySocial update is stuck at 38% at 'Initializing Database Stored Functions'. I am trying to update from version 1.3.20 to 1.3.22.

I've tried all available methods of updating: Update via network, Manual update with package file, and installing the full component.

The update script reports that all the necessary folders are writable. I have no idea what is causing this.

Because of this, I also cannot access the ES backend, because it always takes me to the update process.

I have submitted my site details along with this post.

Thank you,
Hi Mohd,

I didn't end up using the code you provided.

I installed the Admin Tools component so I could automatically fix directory permissions. I also used the latest EasySocial launcher, 1.3.23 instead of 1.3.22.

It installed successfully this time.

Thanks for your help.
Ron Wade-Megghross
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Wednesday, 25 March 2015 16:04
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Hi Ron,

I am sorry for the late reply.
It seems like you haven't activate our access yet. Screenshot: http://screencast.com/t/8hN7XrC2F4 . By the way, EasySocial is now v1.3.23. Can I have your permission to update your EasySocial to this latest version?

Please advise.
Yasser Ibrahim
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Tuesday, 24 March 2015 11:29
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Hi Mohd,

Thanks for your reply.

I tested the username and password and it works for me. I am attaching them to this message again, in case I mistyped it in the previous message.

Yes, please update EasySocial to the latest version.

Thank you.
Ron Wade-Megghross
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Tuesday, 24 March 2015 11:46
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Hi Ron,

We're still can't access to your site. Perhaps your server do block some IPs. Here is our public IP: 175.142.130.52 . Can you put this IP in the whitelist so that we can further assist you on this issue.

Please advise.
Yasser Ibrahim
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Tuesday, 24 March 2015 12:55
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Hi Mohd,

I have the site on a shared server currently, so I wouldn't be able to remove any IP restrictions. However, I doubt your IP is being blocked (I'm not 100% certain).

Please try it one last time with the new credentials attached.
Ron Wade-Megghross
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Tuesday, 24 March 2015 13:49
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Hi Ron,

I have inspected your site and it seems like you're hitting this error:
An error has occurred.
-1 Copy file failed

This issue is shown when Joomla! does not manage to create a folder. Setting up the correct permissions for the folders where the component is to be installed should resolve the issue.

-edit the libraries/joomla/filesystem/folder.php file

-look for the following code (around lines 149-152):

if (!@copy($sfid, $dfid))

{

throw new RuntimeException('Copy file failed', -1);

}



and replace it with this one:

if (!@copy($sfid, $dfid))

{

throw new RuntimeException('Copy file failed'.'  '.$sfid.' => '.$dfid, -1);

}


Hope this helps please update us back on this.
Yasser Ibrahim
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Tuesday, 24 March 2015 16:28
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Hi Ron,

Thanks for updating us back. I am glad to hear your issue is now resolved.

Have a nice day ahead.
Yasser Ibrahim
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Wednesday, 25 March 2015 17:17
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