Update of EasyBlog crashed Joomla admin
By David C Ortiz on Monday, 13 July 2015
Posted in Technical Issues
Replies 11
Likes 0
Views 868
Votes 0
I am experiencing the exact same issue as this forum post
http://stackideas.com/forums/fatal-error-after-eb3-upgrade

I attempted the upgrade as prompted by the dashboard and it stalled at 10% complete. After waiting 10 minutes, I exited and attempted to login again but I am unable to access the Joomla Admin now.

Can you please assist me to restore my Blog? Thank you.
Hi David C Ortiz,

I'm really sorry that make you feel inconvenience on this,

Don't worry of this, it will not messed up on your existing blog content and your Joomla site.

May i know do you want to upgrade to Easyblog 5.0 or update Easyblog 3.9 version?

By the way, can you provide us with your Joomla backend and FTP access so we can help you check on this? (I'm tried to access in your Joomla backend but i hitting this following error)
Warning

Username and password do not match or you do not have an account yet.
Arlex Wong
·
Monday, 13 July 2015 23:29
·
0 Likes
·
0 Votes
·
0 Comments
·
Thank you for the quick help. I have updated the Joomla login credentials let me know otherwise I will get the FTP. Please upgrade the installation to 5, is there any cost for this?
David C Ortiz
·
Monday, 13 July 2015 23:51
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi David C Ortiz,

Don't worry for that, this upgrade service no need charge any cost because this is under our support scope.

Yes, I needed your FTP access because I can't access in your Joomla backend.

*Note : Remember backup on all of your data first.
Arlex Wong
·
Monday, 13 July 2015 23:58
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello, I have attached the FTP credentials as requested.
This update will not damage the site in any way, correct?
David C Ortiz
·
Tuesday, 14 July 2015 02:51
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi David C Ortiz,

I'm really sorry that delayed of this reply because my last reply already around 12am midnight yesterday,

Yes, this update will not damage your site, I have tried to access in your FTP account, but it seems like after login successfully it didn't point me to your Joomla root folder. Check my screenshot below.

Looking forward of your response.
Arlex Wong
·
Tuesday, 14 July 2015 10:49
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Arlex,

I have created a new username for you, please login and continue with the upgrade.
David C Ortiz
·
Friday, 24 July 2015 05:47
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello David,

I have helped you with the installation.
Izzan Akmal
·
Friday, 24 July 2015 11:23
·
0 Likes
·
0 Votes
·
0 Comments
·
The installation works now, thanks. One last request, can you remove all categories, posts, comments, tags and authors.

Thank you
David C Ortiz
·
Saturday, 25 July 2015 00:08
·
0 Likes
·
0 Votes
·
0 Comments
·
Hey David,

Hm, are you sure you want us to remove all these posts for you? There's quite a number of posts, tags and categories on the site. By the way, I would reckon that you start a new thread on the forums as it is a different issue altogether.
Mark
·
Saturday, 25 July 2015 00:54
·
0 Likes
·
0 Votes
·
0 Comments
·
Yes, remove everything please from EasyBlog only. I'll close this ticket afterwards. Your team has been very helpful thanks.
David C Ortiz
·
Saturday, 25 July 2015 01:16
·
0 Likes
·
0 Votes
·
0 Comments
·
Hey David,

Sure, I have truncated all the contents from the site
Mark
·
Saturday, 25 July 2015 02:03
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post