By Jodee on Monday, 03 July 2017
Posted in General
Replies 4
Likes 0
Views 209
Votes 0
Hi,

I am trying to update the component on a clients website and it is not working. I have tried doing it via the 2 different update options using the API and doing it via the directory and have had no joy. Please help!

Thank you in advance.
Can you request with your webhosting provider to help you increase your upload_max_filesize to 20M from your PHP server? Because Easyblog full installer file size more than 8M.

Once your webhosting provider already help you increased this upload_max_filesize to 20M, can you try download full installer from https://stackideas.com/dashboard then upload through your Joomla backend installer page then proceed the installation.

After that, you have to choose install via directory option and select that component file from the selection, then continue installation, it should work.

By the way,It seems like you are requesting support for successtrain.co.uk but your licensed domain is jodeepeevor.com , perhaps I can help you switch your license domain to this successtrain.co.uk since your previous ticket didn't ask about your old domain for support? Do note the Pro license only entitles you to support for 1 domain only.
·
Monday, 03 July 2017 22:29
·
0 Likes
·
0 Votes
·
0 Comments
·
Yes, please can you switch it over to successtrain.co.uk please?

Also it has been increased and it still doesn't work, it doesn't come up with an error it just tries to load and then doesn't do anything.
·
Monday, 03 July 2017 22:37
·
0 Likes
·
0 Votes
·
0 Comments
·
Alright, I will help you update your license domain to successtrain.co.uk.

It seems like you hitting time out issue when you uploading the installer from backend.

Can you increase these following PHP directory and try again?

post_max_size - 32M
max_execution_time - 300
·
Monday, 03 July 2017 23:00
·
0 Likes
·
0 Votes
·
0 Comments
·
I already help you updated your license domain and latest version of Easyblog into your site, can you give it a check?
·
Monday, 03 July 2017 23:59
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post