Update message inbox
By kabran jonathan on Tuesday, 23 September 2014
Posted in General Issues
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Hello,

Easysocial does not update the message inbox in real time with cometchat..
Please have a look
Cometchat support says that everything is good by their side so please have a look for me.

Thanks
Hello Kabran,

If that's the case, I think you should really bring this up to Cometchat. I am pretty certain that they are probably adding the wrong data and this is probably causing the counter to not get updated since EasySocial is unable to detect new messages.
Mark
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Wednesday, 24 September 2014 10:49
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Hello Kabran,

Firstly, I am not really sure if I understand your issue here. Are you referring to the notification counter in EasySocial or are you referring to the notification counter on Cometchat? EasySocial actually counts the available messages in our own tables and I am just guessing that Cometchat is probably inserting the values wrongly into the conversation tables.

Can you try with the built in conversation system in EasySocial and see if you face similar problems?
Mark
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Tuesday, 23 September 2014 22:24
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Hello,
i'm referring the counter on EasySocial.. When i start a conversation with cometchat there is no synchronisation.
kabran jonathan
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Wednesday, 24 September 2014 04:19
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ok thanks for your support
kabran jonathan
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Wednesday, 24 September 2014 22:03
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Not a problem at all Kabran, but please let me know how this goes as I am interested to know what went wrong
Mark
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Thursday, 25 September 2014 01:52
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Yes
It was error from cometchat.. They resolve integration by adding some missing plugins and everything work now

Thanks
kabran jonathan
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Thursday, 25 September 2014 02:15
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Thanks for updating Kabran, glad that your issues are resolved now.
Mark
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Thursday, 25 September 2014 02:17
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