By Bill DeLoach on Wednesday, 26 October 2016
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Cannot update, install hangs here: http://prntscr.com/cz4reo

I have tried:
1. uninstalling and re installing
2. installing the full package
3. installing from directory

Bill
It seems like you hitting this error 500 (Copy file failed), check my attached screenshot below.

The "-1 Copy Failed" error is a common Joomla error when your site's file/folders permission aren't correct somehow.

The problem was indeed an file owner/group problem. Can you consult with your Webhosting provider to help you check this folder/files (JoomlaRootFolder/media/foundry/...) permission is it chown to correct owners on your server? All files need to be writable by the webserver user.
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Thursday, 27 October 2016 01:49
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Sorry for the delay Alex, have been out of town. This fix worked. Thanks

Bill
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Wednesday, 02 November 2016 01:02
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Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
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Wednesday, 02 November 2016 01:08
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