Unexpected end of JSON input
By Greg on Thursday, 24 August 2017
Posted in General Issues
Replies 7
Likes 0
Views 1.3K
Votes 0
When registering a new account on my site, once I select an avatar and cover photo and click next, I am presented with a white page. It appears the account is created but this should not happen. When I refresh the page, I can login with the account I just created but the avatar and cover images were not saved. When trying to upload a new avatar or cover photo, I get an "Unexpected end of JSON input" error (image attached).

site address: BarFactory.com
Hey Greg,

Hm, it looks like the photo upload is hitting an error but because the errors are being hidden, I can't seem to view those errors. Is it possible for you to edit your post to include the FTP access so that I can debug on this please?
Mark
·
Thursday, 24 August 2017 22:43
·
0 Likes
·
0 Votes
·
0 Comments
·
Site Info has been added
Greg
·
Sunday, 03 September 2017 19:20
·
0 Likes
·
0 Votes
·
0 Comments
·
Hey Greg,

It seems like this FTP user account 'Stack..' do not have permission to access your Joomla site root folder, you can check my attached screenshot below.

By the way, can you update your Joomla backend and FTP user access again on your profile page here http://stackideas.com/dashboard/site ? Because it seems like when you update your FTP user access at yesterday then your site details is missing.
Arlex Wong
·
Monday, 04 September 2017 10:57
·
0 Likes
·
0 Votes
·
0 Comments
·
Arlex, I have updated the site info as requested and corrected the FTP access.

Thanks!
Greg
·
Tuesday, 05 September 2017 23:47
·
0 Likes
·
0 Votes
·
0 Comments
·
It seems like you hitting following error, you can refer on my attached screenshot below.

I've applied some fix in this following files on your site.

JoomlaFolder/media/com_easysocial/apps/user/jevents/jevents.php
JoomlaFolder/plugins/system/koowa/koowa.php

The last error, you have to request with your webhosting provider to help you enabled this PHP function (iconv) from your PHP server.



Error displaying the error page: Call to undefined method JDocumentRaw::addFavicon(): Call to undefined function iconv()
Arlex Wong
·
Wednesday, 06 September 2017 00:14
·
0 Likes
·
0 Votes
·
0 Comments
·
Thanks Alex.

I was able to get the iconv installed and everything appears to be working as it should.
Greg
·
Tuesday, 12 September 2017 21:56
·
0 Likes
·
0 Votes
·
0 Comments
·
Thanks for updating Greg, glad that your issues are resolved now
Mark
·
Tuesday, 12 September 2017 21:59
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post