Unable to upload avatar
By Dalia Jas on Tuesday, 13 December 2016
Posted in General Issues
Replies 9
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Votes 0
Hello, could you please help me with the problem, that its impossible to upload own avatar. I tried both on setting it to saving on local server, also on amazon - both do not work.

I think there is some kind of problem with storage path. I set to storage amazon, uploaded to amazon old default avatars.

I also noticed that when I change path to
/media/com_easysocial/avatars/users
when its possible to upload, but all existing avatars on site become blank, when I change back to
/media/com_easysocial/avatars all avatars appear, but its impossible to upload new ones.
After spending hours troubleshooting this, it is caused by your Google Tag manager. I believe you have probably programmed something within Google Tag manager that prevents click on these buttons

As soon as I removed these codes from your template file /templates/it_university2/index.php, it works fine. You can try it by yourself.



<!-- Google Tag Manager -->

<noscript><iframe src="//http://www.googletagmanager.com/ns.html?id=GTM-TJ725S"

height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>

<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':

new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],

j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=

'//http://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);

})(window,document,'script','dataLayer','GTM-TJ725S');</script>

<!-- End Google Tag Manager -->


Seriously, before requesting for support in the future, can you please remove these changes that you have performed on your site? It is really taxing for us because of something you have done externally as we cannot find the source of the problem.
Mark
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Wednesday, 14 December 2016 17:56
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Hello Dalia,

Strange, I just tried to login and changed my avatar and it seems to be working fine as you can see here, http://take.ms/toxE9
Mark
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Tuesday, 13 December 2016 23:21
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I try to upload avatar via:
mysite.../profile/edit
and popup (browse) window does not appear (When I trie to upload cover picture via the same page, its OK).

When I try to upload being on the page
mysite.../profile
and clicking on the existing avatar - then its OK

I also got today complaint from new user who tried to register via android and he was not able to uplaod avatar, neigher choose from gallery, so I thougth its the same problem as mentioned.
Dalia Jas
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Tuesday, 13 December 2016 23:51
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Could you provide us with your account that you are trying to test? I just tested with the user account you provided earlier and it just works fine.
Mark
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Wednesday, 14 December 2016 00:47
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Hello, I attached 2 examples:

1. In firefox: User Adminas

2. In chrome: New user registration, step 2, unable to browse and to upload picture.

Bigger problem is regarding new user registration, but I think both examples connected
Dalia Jas
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Wednesday, 14 December 2016 01:25
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Thank you very much for solving it!!

Also sorry for your time, as it coincided with ES update, it seemed really like Easysocial issue, as cover picture besides uploaded succesfully. Next time I'll be more accurete.
Dalia Jas
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Wednesday, 14 December 2016 22:13
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Hello Dalias,

You are most welcome but you need to really do something about this. If every ticket has quirkiness like this, we will not have time to write software as we will only be spending time troubleshooting stuffs that you added on your site and to begin with, it's not even an EasySocial issues altogether
Mark
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Wednesday, 14 December 2016 22:48
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You know, if updates would ALWAYS be very smooth, without any bugs, I would not submit such ticket, but would look much more at my end. But updates usually has many bugs, and we report them to you, so you can suggest smooth product to others.

Sometimes we suffer from new version mistakes, sometimes you suffer from looking for mistakes that are not yours

For example, I also spent some time finding out whats wrong, finding mistake in the latest version:
in administrator\components\com_easysocial\themes\default\settings\form\pages\storage\general.php
134 row should be:
array('value' => 'eu-west-1', 'text' => 'COM_EASYSOCIAL_STORAGE_SETTINGS_EU_IRELAND'),
Instead of:
array('value' => 'eu-central-1', 'text' => 'COM_EASYSOCIAL_STORAGE_SETTINGS_EU_IRELAND'),

As its stated here:
http://docs.aws.amazon.com/general/latest/gr/rande.html

Anyway, thank you for your great support
Dalia Jas
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Thursday, 15 December 2016 04:33
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Hello Dalia,

Yep, that amazon issue has already been addressed in 2.0.7 but yeah, when something doesn't work, I think you should first try to switch to a stock template in Joomla first to make sure that it isn't caused by EasySocial.
Mark
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Thursday, 15 December 2016 13:33
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