By Robert on Monday, 19 October 2015
Posted in General Issues
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Update avatar when select "choose from photos " gives Internal Server Error. Please advise.

Thanks
Hey Robert,

I just tried this on your site and it seems to be working fine for me as you can see from my screen shot here, http://screencast.com/t/N1mioPt72G

Not really sure how to reproduce this issue.
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Monday, 19 October 2015 23:31
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This issue happens when a user tries to update his/her avatar from "choose a photo" option. After the image is cropped and then save the error occurred. I provided a user details for which the error came up
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Monday, 19 October 2015 23:39
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Hey Robert,

Did you recently migrated servers or changed the path of the photos? For some reasons it looks like the folder is missing from the site. In this case, the folder /media/com_easysocial/photos/4/ is not available on the site?
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Tuesday, 20 October 2015 00:36
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I am using amazon storage for avatar photos. Prior to updating to the latest version of es, it was working fine.
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Tuesday, 20 October 2015 00:46
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Hi Mark, I am still having the same issue regarding avatar upload for this user that I provided in the site details. Seems like the image is not being store in either the path on my site or amazon. Please advise
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Tuesday, 20 October 2015 19:28
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Hi Robert,

We are still investigating on the issue and will get back to you once we have resolve the issue.

Thanks for understanding.
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Wednesday, 21 October 2015 19:59
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Hey guys, the issue is still there after upgrading to 1..4.4 same error. Please advise.

Thanks
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Friday, 30 October 2015 06:26
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Hey Robert,

This is actually a known issue when you configure EasySocial to use remote storage avatars. I am still figuring a way around this. As soon as there is an update, I will let you know.

Also, please refrain from cross posting / posting duplicate threads as this will only slow down your support requests. It seems like you have started a new thread at http://stackideas.com/forums/unable-to-avatar-from-choose-an-exsiting-image-from-album
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Saturday, 31 October 2015 16:18
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