Hello,

I've checked the site in attached details, you are using joomla 2.5. PayPlans 3.7.1 version is not compatible to joomla 2.5.
Can you update me the site where you are upgrading the payplans , so i'll help you to update.

Thank you for understanding !

The PayPlans component which I want to update is on Joomla 3.9.1, this is staging website.
http://www.theukuleleway.com/new2/index.php/en/

Hey,

Can you update me your staging site admin url (unable to access), so i'll help you to upgrade to PayPlans 3.7.1.
Also let me know if you have done any kind of customization on site.

Update us !

Hi,

I have updated the login details at the "Site Details" section.
The website is upgraded from Joomla 2.5 to Joomla 3.9.1, there is no any other customization.
FYI
I've checked the installation pack 3.7.1, I see that there are only 3 packages, versions 3.6.3, 3.7.0, 3.7.1. Seems is not possible to update this component directly from 3.1.4 to 3.7.1, maybe you need to add in the installation kit some other packages back to v 3.1.4

Regards

Hey,

I've already helped you to upgrade to Payplans 3.7.1 version at your test site.
Please take a look on this and let me know if any issue persist.

On live site , you will update the payplans itself or allow us to update , so i'll share you the details accordingly.

Thank you for understanding !

Now everything is OK, thank you.

Hey,

You are most welcome. Glad to hear that your issue has been resolved now.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.