Unable to update and now broken
By Ben Palmer on Tuesday, 03 December 2013
Posted in Installation Issues
Replies 17
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Hi
I was having an issue with Easyblog professional, the bloggers editor choice field was being ignored, and defaulting to an html editor.

I noticed I was out running a slightly older version (3.6.13506) and tried to use the updater, however is failed because it could not find CURL support. I host on Amazon AWS.

So instead I downloaded com_easyblog_3.9.15110_paid_j2.5.zip and tried to install using the joomla extension manager, the installed with this error:

SQL=ALTER TABLE `xyxm_easyblog_acl_group` ADD INDEX `acl_grp_acl_type` ( `acl_id`, `type` )

and now easyblog appears to have been trashed, the easyblog administration panel is no longer available, oh in fact its trashed the user panel too, I cannot add you as a new user.

please advise
thank you, that has fixed it, I will remove VideoBox, its been taken down from Joomla extensions for containing backlinks.

thanks for your help

Ben
Ben Palmer
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Thursday, 05 December 2013 21:12
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Hello Ben,

Can you provide your backend and FTP access so we can upgrade it for you? Please advise.
Nik Faris
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Tuesday, 03 December 2013 11:52
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Hi
I will chase down ftp access although it might be little tricky as the site uses .pem keyfiles for security (standard on amazon) instead of passwords.

I have found an admin login details you can use.
Ben Palmer
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Tuesday, 03 December 2013 13:17
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Hello Ben,

I've tried to login to your administrator but I got a blank page: http://screencast.com/t/wuvr6qzhRL . Did I miss anything? Please advise.
Nik Faris
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Tuesday, 03 December 2013 15:52
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Yeah I cant log in anymore either, after my session expired, seems all the user stuff has been corrupted, I am looking to get back end access for you but system admin is awol, will keep you posted.
Ben Palmer
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Tuesday, 03 December 2013 17:22
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Hello Ben,

Sure, keep us updated then.
Nik Faris
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Tuesday, 03 December 2013 17:51
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set up an instance you can access, details in private part

ssh to the address by using

ssh -i <pem file> joomla@<dns address>
Ben Palmer
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Wednesday, 04 December 2013 14:48
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Hello Ben,

Sorry, we are still cannot access your backend (blank page). As for the key file, I don't see any attachment. Please advise.
Nik Faris
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Wednesday, 04 December 2013 16:17
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yes I know the backend is inaccessible, it wasn't before I attempted the update.

OK sending attachment again, if you don't receive it, could you give me an email address to use instead.

You need to access the server via ssh, format ssh -i <pem file> joomla@<dns address>

I have added the details in the optional information.
Ben Palmer
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Wednesday, 04 December 2013 17:22
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Hello Ben,

I didn't receive the key file. Here is my email address nikfaris[a]stackideas.com.
Nik Faris
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Wednesday, 04 December 2013 17:29
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email sent
Ben Palmer
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Wednesday, 04 December 2013 18:10
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Hello Ben,

Can you please provide us with the password for the SSH key? It looks like your dsa file is protected with a passphrase.
Mark
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Wednesday, 04 December 2013 19:15
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Hi, I have tried the key, needed to add the user to the ssh string, I have placed it in the optional information. I also changed the keys file permissions :

chmod 400 temp_key_for_joomla_fix.pem
Ben Palmer
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Thursday, 05 December 2013 08:13
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Thanks, I have upgraded EasyBlog for you to the latest version and it should work fine now
Mark
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Thursday, 05 December 2013 10:19
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Thank you, its great the site is working again, and I appreciate your responsiveness.

However the original problem still exists, the blog user Mike cannot set an editor and can no longer edit posts . (apparently he gets an html editor and no save)

Ideally I would like easy blog to use the default Arto Editor, but setting up the editor entry in Mikes blogger profile does not seem to have any effect.

This is what i was updating for, hoping it was fixed.
Ben Palmer
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Thursday, 05 December 2013 11:19
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Hello Ben,

I've checked your backend and seems like this issue is came from plugin VideoBox. I've disabled the plugin and the editor is displayed correctly. Please have a look.
Nik Faris
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Thursday, 05 December 2013 12:58
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Thanks for updating Ben
Mark
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Friday, 06 December 2013 01:43
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