Unable to start a new message from user profile
By Bethany Amborn on Thursday, 25 January 2018
Posted in Technical Issues
Replies 3
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When on a user profile, the email icon does not open Conversekit and begin a new message. Users are having a very hard time beginning messages.
Hi Bethany,

I noticed you have an older version of Conversekit installed.

Can you try installing the latest Conversekit first so we can rule out the plugin being outdated?
Raymond
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Thursday, 25 January 2018 10:57
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I updated the plugin and the functionality is restored. That did NOT fix it prior to the database restore, but it did today, so that's great.
Bethany Amborn
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Wednesday, 31 January 2018 02:31
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Hey Bethany,

Thanks for updating us on this and glad that your issue is resolved now.
Mark
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Wednesday, 31 January 2018 11:32
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