Hello Vinod,

I have checked in your Easyblog site, it seems like some plugin conflict or not install Easyblog completely.
Is it possible provide us with your Joomla backend, authentication required security access and FTP access so we can help you check on this? Please advise.

Hi Arlex,

Didn't really install any other plugins, but yes please, have a look if possible.

I will not be able to provide you with SFTP access but access to back-end is possible.



You will need be required to enter both the logins provided above,

Thanks,

Vinod

Hello Vinod,

Can you please set the user with super administrator privileges as I need to install a file manager to debug some files.

Hello Mark,

Account has been changed to super admin. Please remember it is a production site and to remove any test blogs as soon as possible.

Thanks,

Vinod

Hello Vinod,

Can i re-install the latest version of Easyblog component in your site? Because i have checked in your backend component menu, it seems like there are not display the Easyblog menu in your backend site. Did you have do any customization file in Easyblog? If yes, please backup your file first before i preform re-installation latest version Easyblog component for you.

Hello Arlex,

The customisations were done to the default theme file. But in any case i have daily backups running. so you can go ahead and reinstall it component.

Thanks,

Vinod

Hello Vinod,

We needed your FTP access for using second method install from directory as well, because when i tried to install from your backend extension manager, i hitting this error : see my screenshot : http://screencast.com/t/Ue5zq3T5up8 Hope you understand.

Hello Arlex,

Sorry it's against our policy to let anyone gain access to our server. But i managed to fix the issue.

Thanks,

Vinod

Hello Vinod,

Thanks for updating and glad that your issues are resolved now. May I know what was the issue about earlier?

Hi Mark,

It is quite mystery for me.

This morning some of my team members reported that they could not create a new blog and when i inspected the page with google chrome, i saw 13 errors on the page. Those errors weren't there yesterday, so something has gone wrong on this morning. The only change that was done to the site was a Joomla! upgrade. So i can only think of that as the cause for the errors.

As for the error noticed by Arlex, the component did not reinstall because there were some files left on the server after the initial uninstall. The reinstall could not replace these files due to permission issues. So with chmod g+w, i gave write permission to the user-group deamon and the reinstall worked.

Vinod

Hello Vinod,

Thanks for take your time to clarify of how you resolved your issues and glad to heard your issues resolved.