Unable to renew my EasySocial account. Getting an error message
By Sean Carney on Wednesday, 08 October 2014
Posted in Post Sales
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I just clicked on the link to renew my domain but received an error message.

StackIdeas View Order
Not Found

We were unable to find the requested file or resource.

I wanted to see what the renewal price is. I am wondering if it costs less to renew if I renew before the expiration date. :-)

Thank you, Sean Carney
Hi Sean,

Thank you for your response. You can update the purchase's information from your end. The information in the link does contains sensitive information so I've emailed it to you via your registered email.

Would you be kind enough to check your inbox?
Ahmad Justin
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Tuesday, 14 October 2014 13:26
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Hi Sean,

Thank you for your inquiry. I can see that you have an EasySocial Advanced. With EasySocial Advanced, you are subscribing to us annually, with the renewal price of $152 per year. This is actually a 15% discount price offered; as the actually renewal price for one year is $178 ($89 for six months * 2 for 12 months).

You cannot renew from your dashboard due to the fact that this package is no longer offered to our users. The EasySocial Advanced is a special package plan that we're offering our early-adopters. Looks like you are one of the lucky ones.

Hope this shed some light. Let me know if you have any other inquiries.
Ahmad Justin
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Wednesday, 08 October 2014 11:09
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Thank you for letting me know! I will login and make sure my credit card information is correct so you can charge it on the right day!
Sean Carney
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Wednesday, 08 October 2014 20:20
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Hi Sean,

Great! Let me know if the subscription doesn't kicks in and I'll investigate your order for you.
Ahmad Justin
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Thursday, 09 October 2014 15:32
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I realize that I have no way to give you the most recent expiration date on my credit card. How can I do this? My subscription is set to renew in two days.
Should I open a ticket about this to hopefully be able to give you the data in a secure fashion?
Thank you, Sean Carney
Sean Carney
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Tuesday, 14 October 2014 06:08
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Done! Thank you!
Sean Carney
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Tuesday, 14 October 2014 19:40
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Hello Sean,

You're welcome. Glad to hear your issue have been resolved.
If you have anymore question, please don't hesitate to ask us and please create a new ticket. I will mark this ticket as resolved.

Thanks again and have a wonderful day.
Yasser Ibrahim
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Wednesday, 15 October 2014 17:57
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