Hi Femi,

I am really sorry for the delay of this reply. I am able to access your FTP but It seems like the provided joomla access is not working for me. Please advise.

femi wrote:

Hi,
I am unable to post video on my timeline and dashboard - it says encoding video.... and it never encoded
Email notifications are not working having updated the cron jobs
when pictures are uploaded in the album it doesn't sync with facebook

I don't understand what you mean bro.
Can you tell me what you want exactly from me please

hey Femi,

I am sorry that delay of this reply,

What my colleague mean is he unable to login in your Frontend and backend, it seems like you provided that login credential is not working.

By the way, may i know what video you trying to upload?

And what do you mean by `when pictures are uploaded in the album it doesn't sync with facebook`?

please find username and password in the site details

Hey Femi,

I am really sorry for the delay of this reply as we have been overwhelmed with the support since the release of easysocial 1.4 and we are currently short handed.

I've tried to login in your Joomla backend, but It seems like you provided that user account do not have permission to access.

Warning

You do not have access to the Administrator section of this site.

In the meanwhile, can you check with your ffmped path is it set correctly from backend > Easysocial > settings > video , regarding this path you have to consult with your Webhosting provider get the correct ffmped path from your server.

I have given you everything you need in my first escalation Alex

No one can signup again -
email notifications are no longer working

I am posting everything again....

Hey femi,

I am really sorry for the delay of this reply as it is a weekend for us here. The reason that the registration is not working is because your profile type is configured to not allow users to register. I have re-configured the profile type for you and it works fine now.

As for the video uploading issue, can you please ask your hosting provider which version of FFMpeg is installed on the server? EasySocial requires at least version 2.6.x

Thanks for helping Mark,

My host company dnt allow ffmpeg on shared server and vps - I will have to create my own dedicated server.

However, email notifications are still not going thru - I think the cron job is not working

only things i post on timeline shows on facebook - photo uploaded in the album doesn't show.

How is the cronjob being set currently? As for the server, we do provide custom services for spawning a cloud instance. Would you be interested? You can contact us at https://crm.stackideas.com/index.php for a quote

Yes I am interested, please send me a quote
The cronjob is being set as it was before i upgraded to the latest easysocial
please what do you have to say about albums not automaticatlly showing up on facebook?
I would like eveything that shows up on my timeline shows on my facebook time line not just some of them

Hey Femi,

I am sorry for the delay of this reply,

I've checked with your cronjob issue, it seems like you have setup the `Secure cronjob key` from your Easysocial backend configuration page, so your cron command should be include that `Secure cronjob key` e.g. (I also help you temporary setup a secure key for that)

/usr/bin/wget -O /dev/null "http://xxxx.com/index.php?option=com_easysocial&cron=true&phrase=xxxxxx"

Regarding with your second question :

please what do you have to say about albums not automaticatlly showing up on facebook?
I would like eveything that shows up on my timeline shows on my facebook time line not just some of them

I have a little bit lost here, do you mean when you upload a photo from your Easysocial stream then it will not appear on your Facebook user profile? If yes,can you provide us with your Facebook account access so we can better have a look?

By the way, I am not really sure I understand what you mean for the sync album/photo with your Facebook account, by default when a new user account sign in via Facebook from your site, it will import the user avatar and cover photo from their Facebook account into Easysocial, then other album will not import in your Easysocial user account.

Hi Arlex,

Please, i need to change the image in the email notifications. It is showing easysocial at present.

Please send me the process to change that asap

Can you attach your email logo image in your next reply or put in your server one of the directory file, so I can download your email logo image file.

This is a temporary image - find attachment

Please send me the process of changing it myself

hey Femi,

I already help you put your site logo file into -> /public_html/templates/shaper_helix_ii/html/com_easysocial/emails/logo.png

By the way, you can follow this documentation to achieve this : http://stackideas.com/docs/easysocial/administrators/templating/customizing-email-logo

Hope this help.

Hi Arlex, you said you have just setup temporary key for my cron job - can you please advise what I need to do to make it permanent?

Thanks

Hey Femi,

I am sorry for the delay of this reply,

Actually you no need do anything else is because I already help you configured correctly, what I mean that temporary key is just a secure key, may i know your site user is it got receive email notification?