Unable to located any purchases from your account. (ES)
By Paul Murray on Wednesday, 18 March 2015
Posted in Installation Issues
Replies 4
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Hello Support

"Sorry, but the system is unable to located any purchases from your account. If you have already purchased and still facing difficulties installing, please contact our tech support."

I got the above message whilst attempting to upgrade from EasySocial v1.3.13 to current!

Please check your records. I renewed at the beginning of the week.

thanks in advance

Paul
Hi Paul,

Thank you for your inquiry. Usually, resetting your API key should solve this issue. Would you be kind enough to reset your API key in your dashboard and use the new API key for your installation?

Let me know on the outcome!
Ahmad Justin
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Wednesday, 18 March 2015 19:03
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ps have now entered site details, just in case
Paul Murray
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Wednesday, 18 March 2015 17:49
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hi Ahmad

As always thank you very much.
Worked like a charm for me.
Am now bang to date
best

Paul
Paul Murray
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Wednesday, 18 March 2015 19:30
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Hi Paul,

You're welcome.
Arlex Wong
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Thursday, 19 March 2015 00:14
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