By Georges LEGER on Thursday, 29 September 2016
Posted in Technical Issues
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Hello,

I downloaded from my easydiscuss easysocial account. impsossible to install on my site. My subscription expires March 9, 2017.

Can you see this error please?

Thank you for your understanding.
Hey there,

I've tried to login in your Joomla backend and Cpanel but it seems like you provided that login credentials is not working now, please advise.
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Friday, 30 September 2016 00:09
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Hello,

Sorry, the information is updated now.

I have a dedicated server at siteground.

Cpnel :
If you have trouble accessing CPnel, this is normal. For sitegroung automatically blocks unauthorized IP addresses.

If you do not get to you connected to Cpnel, you must send me your IP address, I will send to siteground so he can add it to the whitelist.


Thank you for your understanding.
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Friday, 30 September 2016 00:27
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Hey there,

Thanks for reported this, the reason why you can't update is because our website update to support SSL, so all the update system not yet go through https protocol yet, so we already manage to help you update Easydiscuss in your site, it should work fine now.

Regarding the Easysocial, it seems like you already upgrade to 2.0, may i know what version you want to update?

By the way, we will release new version pf Easyblog and Easydiscuss tomorrow.
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Friday, 30 September 2016 01:04
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Hello,

Regarding easysocial, I installed version 2.0.
I have officialy launch my site in the next day. This is why I installed easysocial 2.0. I prefer to make big update before the launch of my website, to anticipate the possible error. I expect the stable version of easysocial be sure.

I would expect the update for easydiscuss and EasyBlog. Tomorrow is not far. Are these new versions will be compatible with https?

Thank you for the information.
Have a good day !
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Friday, 30 September 2016 02:18
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Hey there,

Regarding easysocial, I installed version 2.0.
I have officialy launch my site in the next day. This is why I installed easysocial 2.0. I prefer to make big update before the launch of my website, to anticipate the possible error. I expect the stable version of easysocial be sure.

Yes, we will release soon for the stable version of Easysocial 2.0.

I would expect the update for easydiscuss and EasyBlog. Tomorrow is not far. Are these new versions will be compatible with https?

Yes, all our product will compatible with https site, what my previous reply mean is yesterday night we update our website stackideas.com to support https (SSL), so it causing for those user who using launcher installer to update, but now we already fix this on our server, you should able to update now.

By the way, I did checked on your site, it seems like all the product already running latest version.
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Friday, 30 September 2016 10:09
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