By Jason on Tuesday, 10 June 2014
Posted in General
Replies 17
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When adding a new post I can no longer access media on server or upload new files.

I get:

"Unable to get file list from server"

...error message and media manager shows no files or doesn't allow me to upload new ones.

Thanks
Hello Jason,

Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?
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Tuesday, 10 June 2014 09:51
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i have provided these below
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Tuesday, 10 June 2014 21:32
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Hello Jason,

I have checked your site and there's a lot of 301 redirection going on when the js scripts are loaded as you can see here, http://screencast.com/t/4KnlQQAytld . I think there could be some .htaccess on your site that is causing these redirects. Can you please advise?
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Wednesday, 11 June 2014 01:35
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So what should I do? I don't have any problems with any other functions or components on my site. Only this specific problem. What is the solution? Thanks
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Wednesday, 11 June 2014 23:43
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Hello Jason,

Can you consult with your Webhosting provider regarding this is it your site got do some redirection in .htaccess?
Also, is it possible provide us with your FTP access and .htaccess file? please advise.
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Thursday, 12 June 2014 00:15
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here is ftp info. i have increased permissions for htaccess. thanks
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Thursday, 12 June 2014 00:44
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Hello Jason,

I have just tried the ftp details but it doesn't seem to work
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Thursday, 12 June 2014 02:57
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the password starts with a capital E?
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Thursday, 12 June 2014 03:08
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Thanks, it works now. It looks like the issue is because:

1. In your configuration.php file, you have set the following,

public $live_site = 'http://www.homatherapie.ca/';

2. However, in your .htaccess file, you have set the following,

# Added by IX Cloud Support to force redirect for aliases to prevent duplicate content.
Rewritecond %{HTTP_HOST} !^homatherapie\.ca
RewriteRule (.*) http://homatherapie.ca/$1 [R=301,L]


This is conflicting because you are 1. telling Joomla that all urls should contain the www prefix but on the other hand, you are telling the webserver to redirect all www prefixes to non www prefixes. I have fixed this by removing the www prefix from your configuration.php file
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Thursday, 12 June 2014 03:26
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Excellent, you guys rock!

I have another problem now. I saved an article as draft. When I click on it in draft article list, it opens a new article. I cannot access the draft article itself, no matter which button I press?
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Thursday, 12 June 2014 21:35
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Hello Jason,

Hm, sorry but not too sure if I understand you here. Did you click on the "Edit" link?
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Thursday, 12 June 2014 22:34
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Yes, if I press the edit link or the article title I get directed to a new article form. I cannot access the article I was working on and saved to drafts.

I will give you my login below to see what I mean.
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Friday, 13 June 2014 06:23
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Hello Jason,

I have just tried to login to your site but the login doesn't seems to work for me
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Friday, 13 June 2014 10:44
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sorry. not sure why. try again with info below...
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Saturday, 14 June 2014 06:47
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Hello Jason,

I am really sorry for the delay of this reply as it is a weekend for us here. It looks like JoomSEF is actually messing around with the URLs causing the "id" parameter to be removed from the url. I have configured JoomSEF so that it uses EasyBlog's default router and it seems to be working fine.
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Saturday, 14 June 2014 15:27
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you rock, thanks!
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Sunday, 15 June 2014 04:01
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You are most welcome
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Sunday, 15 June 2014 14:52
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