Two plan with same acymailing list problem
By MosquitoWeb on Friday, 04 February 2022
Posted in General Issues
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Hello,

the following problem happen:

Plan A: when active it assing "User Group A" to user, and assing "acymail list A" to user.
Plan B: the same: when active it assing "User Group A" to user, and assing "acymail list A" to user.

When Plan A expires (it expires before Plan B): "User group" remain assigned to user (right). "Acymailing list A" is removed from the user (wrong).

Is it a bug or normal behaviour of Acymailing app?

Thanks,
Mario
Hey MosquitoWeb,

When Plan A expires (it expires before Plan B): "User group" remain assigned to user (right). "Acymailing list A" is removed from the user (wrong).

Is it a bug or normal behaviour of Acymailing app?
I've logged this into our issue tracker and we will look into this.

Meanwhile, Please provide us with the back end and FTP access to your site, so once fixed internally we will apply the fix at your site.

Thank you for understanding!
Manisha Ranawat
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Friday, 04 February 2022 11:55
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Hello,

Thanks.
This is not so easy to apply fix. We have a test site where we are testing some upgrade to Payplan and Joomla.
We made some customization in order to match invoice local needs.

Will be great if you send to us the update file or the line of code we have to change. We will instal by ourself.

Thanks,
M.
MosquitoWeb
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Friday, 04 February 2022 17:55
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Hey,

Let me know that that are you using acymaling or acymailing6.

I'll send you the patch file to apply the fix at your site.

Looking forward to your response.
Manisha Ranawat
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Friday, 04 February 2022 18:17
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We are using acymailing

thanks
MosquitoWeb
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Friday, 04 February 2022 18:21
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Hey MosquitoWeb,

Please find attached files and replace them with the below-mentioned file path.
root\plugins\payplans\acymailing\app\acymailing.php
root\plugins\payplans\acymailing\app\helper.php

Once applied the changes, take a look at this issue again.
Update us if any issues persists.

Thank you and have a nice day !
Manisha Ranawat
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Friday, 04 February 2022 18:37
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Hello,

thanks but the issue persist.
I've checked with an existing user and with a new ones.
MosquitoWeb
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Friday, 04 February 2022 21:18
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Hey,

I am really sorry for the delayed response.

I've tested locally also the patch I provide you and it's working fine as expected.
Can you please make sure you are using Acymailing6 or the Acymailing app? Refer to mentioned screenshot for reference.

Looking forward to your response.
Manisha Ranawat
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Monday, 07 February 2022 11:30
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Yes, I use Acymailing APP.

I've made test settings plans active and expired from backend.
Could it affect behavior?
MosquitoWeb
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Monday, 07 February 2022 18:02
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Hey,

I've made test settings plans active and expired from backend.
Could it affect behavior?
No, it will affect the behavior.

Have you set up the same on this site: https://sitoditest.bigbit.club/administrator
If yes, please let me know the exact steps to replicate the same.

Looking forward to your response.
Manisha Ranawat
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Monday, 07 February 2022 18:22
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I share a video in "option" in hidden field.
MosquitoWeb
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Monday, 07 February 2022 18:56
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Hey,

Thank you for sharing the detailed video.
Please find the attached file and replace it with the below-mentioned file path.
root\plugins\payplans\acymailing\app\helper.php

After applying the changes, please check this issue again.
Update us if still issue persist.
Manisha Ranawat
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Monday, 07 February 2022 19:31
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Great, it works... tks.
MosquitoWeb
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Monday, 07 February 2022 21:47
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Hi,

You are most welcome. Glad to hear that your issue has been resolved now.

Just for your information, I have locked and marked this thread as resolved to avoid confusion in the future. Please start a new thread if you have any other issues in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.
Manisha Ranawat
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Monday, 07 February 2022 22:08
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