Hi
I've tried to access your FTP and seems the FTP access you've given seems not working
where I'm hitting
Response: 331 Password required for support
Command: PASS ***********
Response: 530 Login incorrect.
Most probably your given password is not correct. Perhaps you can try to replace the file attached below and paste it in the:
JOOMLA_FOLDER\components\com_easydiscuss\themes\wireframe\ask\default.php
and see how it goes?
p.s: I would suggest you to backup the file beforehand