Hello JH,

Sorry for late reply to this,
That was strange, because If i set the session lifetime to 999 from backend in my local, it will not show toolbar locked shortly, only after the session time up, you may login again in the site.
May i know which plugin are you using for keeps the joomla session alive as long as the browser is open? Also is it possible provide us with your Joomla backend so we can try reproduce this? Please advise.

Thank you Arlex. My site details are below. The plugin is called "User - Stay Open(Remember login until browser closes)".

IMPORTANT: Please be very careful as the site has been released to the public today and we're taking many registrations. I don't want to disrupt the service for the sake of this small issue.

Thanks again,

James

I say "small issue" because the site is working fine overall. It's just when a user times out that it's a slight inconvenience (they have to log out, then log in again on the home page).

Thanks!

James

Hello JH,

I have help you set the session lifetime to 999 ( http://screencast.com/t/izjEQzpVQ ) and see is it help much you here?

Thank you, Arlex! I will keep an eye on it and let you know if I have any further issues with this.

I appreciate your excellent support!

James

hello JH ,

You're welcome, glad to heard your issues resolved.

Hi,

Still having this issue occasionally, on the iPad. I'm logged into joomla but the ES toolbar is locked. How do I set the session lifetime in ES to 999?

Thanks,

James

Here's what it looks like when I timeout in the iPad. Logged in (the main menu is showing) but locked ES toolbar. Any ideas?

Thank you,

James

Hello JH,

Unfortunately that wouldn't set the session lifetime in Easysocial.
Is it this only happening in Ipad even you set session lifetime to 999? have you try in smart phone device?

Or can you try change your login module to EasySocial module then tick Keep me logged in and is it help much you here?
You can search this module in your backend > Module manger > EasySocial Login