By Zehn on Monday, 16 April 2018
Posted in Technical Issues
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Hello,

The “Toggle Sidebar” animation/transition is no longer smooth on the dashboard page; the page a user lands on right after logging in. The transition is almost not there, it appears more to just switch as opposed to slide in. The animation is quite smooth as it should be on all other pages where it appears.

Help is appreciated.
Thanks for the video Zehn.

I believe this may be occuring on certain devices only. In the video, may I know what device you are using?

Can you also try the sidebar animation on several different devices and see if they behave differently?

I will log this issue in our tracker as we need more time to investigate the root cause of this. Currently we are still not sure why it only occurs on certain devices.
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Friday, 27 April 2018 17:40
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Hi Zehn,

Are you referring to this sidebar toggle animation(http://take.ms/bxgAN)? It appears smooth to me, or am I missing something here?

Perhaps you can provide me a video of the issue that you are experiencing?
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Monday, 16 April 2018 11:27
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Hello Raymond,

Yes, i am referring to the Sidebar Toggle animation.

See screen recording here:
https://drive.google.com/open?id=1DSKDn9E_7kwvaFxPUnr8qqGJLQz9mFng

I do acknowledge from your screen recording it is working smoothly on your end.

Mobile OS: Android 8.1.0
Mobile Browser: Chrome


Thanks for looking into this.
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Monday, 16 April 2018 20:26
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Hey Zehn,

After investigating for some time, it appears that widgetkit may be causing the issue with the sliding animation. I have attached 2 videos below that show before and after disabling the System - Widgetkit plugin.

The following 2 videos are recorded in the browser emulator for android device:
widgetkit enabled: http://take.ms/5wkp8 (with warnings)
widgetkit disabled: http://take.ms/wg8qD (no warning)

When widgetkit is enabled, you can see there are warnings related to animation frame coming from them in the console(http://take.ms/eVhMv).

I would suggest consulting widgetkit about this and providing them the videos of the warning as well.
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Tuesday, 17 April 2018 19:53
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I have uninstalled Widgetkit. Its still pretty choppy and not as smooth as other pages. Can you go back to Homepage and test again please?

Much thanks
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Thursday, 26 April 2018 07:57
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Hey Zehn,

I tested the slider again and it looks fine: http://take.ms/ktmgb

Can you provide us a video to show your sidebar animation so we can have a clearer picture of the issue?
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Thursday, 26 April 2018 12:55
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Hello,

I have added video to hidden section.

Thanks
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Thursday, 26 April 2018 21:50
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Hello,

I trust this may be a device issue, or some other anomaly i may be experiencing. You can close this ticket as i know there are bigger issues where you time cane be better used. Not the end of the world. Appreciate the great support.

For whatever its worth, my device details are below...

Device:
Huawei Nexus 6P
Android 8.1.0

Regards,
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Saturday, 28 April 2018 10:01
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Thanks for understanding.

I will update to Raymond regarding that device info to him.
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Saturday, 28 April 2018 11:08
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Hey Zehn,

We have fixed this internally to address the issue on some devices but I'm afraid it still will not address your issue. This is because you have a lot of stream items loading on the dashboard(30 currently).

I would suggest that you lower this setting and try the sidebar sliding on mobile again(http://take.ms/DTeCF). The more stream items that are loaded on the page, the slower the sliding animation becomes since the page is very long.

You can compare this to groups/pages sidebar animation, which is much smoother since those pages are not long like the dashboard.
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Wednesday, 02 May 2018 17:46
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