By Franz Strong on Wednesday, 28 May 2014
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Can you help me install my recent purchase of EasySocial
I had the same problem. Try selecting the "other packages" link below the main download package. Then download the "Full" package and install like any other Joomla component. That method worked for me...
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Wednesday, 28 May 2014 08:33
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Hello Franz,

If you are still having issues, please provide us with the back end and FTP access to your site and we'll check on this
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Wednesday, 28 May 2014 11:26
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Yes still having problems.
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Wednesday, 28 May 2014 12:19
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Hello Franz,

We have successfully installed easy social in your site shown here in this screenshot http://screencast.com/t/0cqCVyt7Q .

You may have a look

Regards
Kheng Wei
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Wednesday, 28 May 2014 14:00
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Hmmm ...

I'm having the same problem but am not interested in having anyone else install the package. I've just switched from JomSocial to EasySocail after a rather long investigation and the thought of having to have someone else install the package for me isn't a pleasant thought. I've posted a ticket on this, but if you can share with me the secret to getting the package installed it would relieve a lot of second-guessing I'm doing about the switch from JomSocial ...

Thanks
Frank J
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Thursday, 05 June 2014 05:16
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Franz, I would change you password if I were you. There's actually special fields below the text area for entering site credentials securely.
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Thursday, 05 June 2014 07:05
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Hello Frank,

Sorry for the mix up between Frank & Franz, if your are not the same person as Franz, please refer to your helpdesk ticket 25193 & 25196.

Thank you

Regards
Kheng Wei
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Thursday, 05 June 2014 10:41
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