Hello Claudier,

You may try to download the full version of easy social from the dahsboard just as shown in this screenshot http://screencast.com/t/kAagPUCxx0lM . Once you click the "proceed with installation button", chose installation via directory and select com_easysocial_1.2.15 component shown here in this screenshot http://screencast.com/t/kF4Ek6HK and click next to continue with the installation and see how it goes.

If the problem still continues you may provide your joomla backend access and FTP access in order for us to properly install easy social for you.

Regards
Kheng Wei

Hello .. This with an error at the time of extracting the file. There was some errors see When extracting the archive from the server. If the problem still persists, please contact our support team.

Hello Claudeir,

Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?

Removed

Hello Claudeir,

I am sorry but it looks like you only provided the FTP access but did not provide the Joomla administrator access. Can you please provide us with the Joomla administrator access? By the way, click on the "Site Details" tab to include your site access

I need you to help me install the Social Easy. File not decompresses and displays the following message

extracting component filesFailed
There was some errors When extracting the archive from the server. If the problem still persists, please contact our support team.

Hello Claudeir,

We have successfully installed easy social in your site, you may have a look

Regards
Kheng Wei

Hello, Thank you for you have installed the Easy Social. Can you tell me what the problem was?

Hello Claudeir,

To be honest, we are not sure why you are hitting that error, but when we install through the extension manager we did not get the error that you reported.

Regards
Kheng Wei