hey there,

I have tried to select one of the template from composer, it seems work fine.

You can check with my video here : http://screencast.com/t/UbG8NJeLzSo

Perhaps when you open that composer, you wait for the loader icon load finish then only click one of the template and see how it goes?

Hi Arlex - thanks for the super fast replay as always :-)

I see it's working for you, but still not for me, or for my client.

Is've attached a Jing video. It doesn't show the cursor changing to a hand when I roll over the blue tick, but otherwise it's the same.

Let me know what you think…

Thanks again

Ian

Hi Arlex - thanks for the super fast replay as always :-)

I see it's working for you, but still not for me, or for my client.

Is've attached a Jing video. It doesn't show the cursor changing to a hand when I roll over the blue tick, but otherwise it's the same.

Let me know what you think…

Thanks again

Ian

Sorry Arlex - I lost the attachment.

Hi Arlex - here's a link to the video if it's easier: http://www.screencast.com/t/1AuBzqO1ZwZ

Thanks

Ian

Hi Ian,

I am really sorry for the delay of this reply.

May I know what is the correct administrator url for your site? I tried to access your administrator with the provided url but it will redirected me back to your frontpage.

Please advise.

Hi Ezrul - sorry for my slow reply.

I don't understand why you are having a problem with this url: http://www.roberttearle.com/administrator/index.php?8radreSt
I am running admin tools. If this still does not work please alert me before you try to log in and I will turn off admin tools and then the ordinary administrator url should work.
Thanks
Ian

Hi Ian,

It seems like my colleague Arlex are also not able to access your administrator page now . By the way it seems like the issue is only occurring on your frontend and I was able to replicate it from my end. Can you provide us with your FTP access as well?

Hi Ezrul - I suspect admin tools is blocking your IP address. Please tell me what the address is and I will white list it. How shall I send you ftp details secretly?
Thanks
Ian

Hi Ian,

Here is our current ip address : 60.53.241.134 .

If you are requested to submit your site details, you may do so at site details area here, http://stackideas.com/dashboard/site. Please rest assured that this information will only be visible to the support team from Stack Ideas.

You can also set this thread as "private" by editing the main post and check on the checkbox here, http://screencast.com/t/JFVELkb7V4Xj .

Hi Ezrul
The Ip address you gave me was not blacklisted by Admintools. However, I have whitelisted it anyway.
I've also put the ftp login in site details.
Many thanks
Ian

Hi Ian,

Thanks for the access. It seems like you are using jch optimizer on your site and the composer script is not loaded correctly by the plugins. I've change your easyblog system environment from static to optimized and the composer is working correctly now on your frontend. Please have a look.

Hi Ezrul - that seems to work fine now :-)
Did you manage to log in to the admin section of the site successfully this time?
Many thanks for your always excellent support.
Best wishes
Ian

Hi Ian,

Yes I managed to access your administrator side. By the way, glad to hear that your issue has been resolved now.