Hi Katie,

I've tried to tag https://take.ms/N1vIk , seems it was working fine. Can you provide us with the stream item as per your screenshot show above?

This is the stream item:

https://thehuntingnoticeboard.com/index.php/stream/item/2625

Hi Katie,

Thanks for the url, I've access the page, and seems the tags was shown fine https://take.ms/nJtzv
I'm missing anything here? perhaps, you have alter the comment already?

Yes we edited them and they changed, but, this still doesn't answer why they were showing like that?

Any ideas?

Thanks,
Katie

Hi Katie,

I see, May I know initially how you replicate this issue, as I tried to reproduce by tag a user in a stream item seems it working fine. https://take.ms/fXlUa

Hi,

We have found out how to replicate this issue, that is still going on,

See attached video of it not working.

You need to scroll quite far down the news feed and try and tag someone, it doesn't work. The option to comment on something also stops working too, if there isn't a comment already on the post.

please help us fix this please.

Thanks
Katie

Hi Katie,

I have tried to scroll down quite far, (go to the same stream item as per video shown above) and try to tag user and click 'comment' seems it works fine https://take.ms/h4G41

Hi,

Please scroll further please, as this is a problem that happens as I was able to replicate it and so is my client.

Thanks,
Katie

Hi Katie,

I have tried to scroll the dashboard stream until 3 week old stream item https://take.ms/Dmaa1 but I still cannot reproduce the issue

Hi,

Please keep trying to replicate this error, it is an issue for us and the client.

Maybe setup some logging at your end to track tags?

Thanks
Katie

Hi Katie,

I have try again today and asked my colleague to test on their computer regarding this. Seems we still cannot reproduce the issue
Perhaps, can you help us on see the error generate when you try click the comment and tagging by right click mouse and select inspect and go to console tab > clear the console first, and try to click the comment, and/or try to search tag a user.
See if there is a error appear in the console section
example video: https://take.ms/Bkhib

Maybe setup some logging at your end to track tags?

Unfortunately, there is no data logging for tags.