Hi Mariosgr ,

Sorry for late reply to this,

Can you provide us with your Joomla backend access as well?

By the way, it looks like your subscription has expired and in order for you to continue requesting for support, we would appreciate if you continue to subscription.

Hi,
thank you for your reply,
the forum isnt it for members support with out subscription ?
For the moment i cant afford it,i have to wait a bit,
let me know if you can help with it or not ?
Thank you

Hi there,

Thank you for your response. Justin here, from Stack Ideas' marketing team.

We would be more than happy to assist you with your issue. However, our support policy indicates that we will only provide support to active license holders. Though we can opt to bypass our policy and assist you with your issue, it would be very unfair seeing that we have other users that renew their license prior to requesting their support.

With that being said, I humbly suggest for you to renew your support license so that we are able to assist you with any tech issues that you might have. Thank you for your kind understanding and let me know if you have any other inquiries.

Then i will have to wait.
BTW this is bad advertisement for you.

Hi Mariosgr,

Thank you for your response. I'm sorry that you felt that way; I truly wish I can help you but with a failed license, it would be very unfair and very bad to those who renewed their licenses for our support.

Let me know if you need any assistance pertaining to your renewals and I'll be more than happy to assist you with it. I'd suggest for you to write to our team via our CRM, perhaps we can provide you with a special coupon code.

What is the CRM ?
Thank you

Hi Mario,

Thank you for your response. CRM actually stands for Customer Relationship Management, and our CRM is a ticketing system that is used to contact and get in touch with our users and customers in a closed environment (as oppose to the open environment in our forum). You can navigate to your CRM by clicking here ; which you can then send us a ticket. Our response to your ticket will be sent to both your CRM interface and your email's inbox.

You can login to the CRM using the same credentials that you're currently using to login to http://stackideas.com/login

Hope this helps Let me know if there's anything more that I can assist you with.