Hi Matt,

Thank you for your inquiry. We will check this issue and solve it for you. Meanwhile, you can send us a ticket via our CRM without logging in to your account. You can do so by navigating to the site using a new browser (or click log out once you're in our CRM's main page), and click on the "Submit a ticket" button. Fill up the form, and ensure that you fill up your email address using the same email address that you've used to register with us.

Your ticket will be registered under your account should you ensure that you've filled in the same email address used for register, in the email field.

Would you be kind enough to try it out and verify that you're able to send us a ticket?

By the way, we would like to check your account. Can you please send us your credentials by following the steps above?

Thank you. I tried it again and was able to submit a new ticket while logged in this time; I didn't need to fill out the form as an anonymous user (but that's good to know in case I have trouble in the future).

For the ticket I previously submitted (for which I never received a reply from you), I think I might not have been logged in because I remember filling out my email address. I used my alternate email (mbrowne [at] nsn [dot] nyc) so maybe that's why it didn't reach you...?

Thanks,
Matt

Hi Matt,

Thank you for your response. Glad that everything has been sorted out. As for your previous ticket, we did received two tickets from your alternate email; both were addressed by one of my colleague, Arlex Wong. The ticket numbers are ticket #41215 and #41021. Did you sent out a third ticket to us?

You can actually log in to our CRM using the same credentials that you've used to login to our site.

I sent Arlex Wong the content of my original ticket and everything has been solved now, thank you. The original ticket seems to have been lost, but it doesn't matter now.

Hello Matt.

Glad your issue has been resolved. Have a nice day