By Niccolo Angeli on Saturday, 15 December 2018
Posted in General Issues
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Hello,
I have an issue with notifications.
Here are my settings http://nimb.ws/zbqYBy.

As you can see I (the superadmin) should receive notifications only for new posts.
But what happens is that if I reply to a discussion, then I start receiving notification for other replies as well as for comments made under any other reply.

In the notification emails I receive, the usubscribe link is not clickable and in my subscriptions list the post for which I receives the notifications is not visible. I guess this happens because I am a superadmin, but still it maybe a bug (or perhaps I just messed up the settings! ).

As far as I see this only happens if I reply to a topic, otherwise I just receives notifications for new posts as it should be.

These notifications I receive are also listed in the email activities in backend.

Thank you
Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

Based on what i checked in my locally, as long as you have enabled this setting "Notify topic's participants when replied" and "Notify comment participants" so system will notify participants users when that topic got new reply/comment.

If your site admin still getting these email notification if turn off these notification setting, perhaps you can provide us more details which admin user account getting these email so we can troubleshoot this in your test site.
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Saturday, 15 December 2018 20:56
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as long as you have enabled this setting "Notify topic's participants when replied" and "Notify comment participants" so system will notify participants users when that topic got new reply/comment

Yes, I understand this, but I (super-user) when I reply to a discussion start receiving notifications for all other replies and for all the comments (even those made to a reply that is it not mine.
And the real issue is that there is no way to unsubscribe from this notifications, I guess because I am using a super-user, the unsubscribe link in notification mail is not clickable and I do not see the discussions in list of the discussions I am subscribed to.
If your site admin still getting these email notification if turn off these notification setting, perhaps you can provide us more details which admin user account getting these email so we can troubleshoot this in your test site.

The notification setting "Notify topic's participants when replied" and "Notify comment participants" is turned on and is fine like that.
Basically I just want to be able to unsubscribe from a discussion when using a super-user account.

I added to the main topic hidden text the user details of the super-user I am testing with on the test site

Thank you
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Sunday, 16 December 2018 00:23
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Hey Niccolo,

I've checked on your site, firstly i still want to explain to you regarding these notification feature :

- Notify topic's participants when replied
- Notify comment participants

As long as you have enabled above setting, the system will only check whoever got reply into this thread before, they will get notified when someone got added new reply/comment in this thread, so it will not related with those user whether got subscribe to this thread or not.

If you would like to stop these email notification :
- Remove your reply on this thread
- Or turn off above email notification from backend and enable this 'Auto Subscribe When Replying To Topic' (screenshot : http://take.ms/ntWf3 ) so when someone reply on that thread, they will automatically subscribed it. If they want to stop this notification, they can able to unsubscribe it through the email notification.

the unsubscribe link in notification mail is not clickable and I do not see the discussions in list of the discussions I am subscribed to.

The reason why you hitting this is because you have customised email template php file which you modified into your current template override file location JoomlaFolder/templates/rt_galatea/html/com_easydiscuss/emails/email.template.html.php , you can take a look at my attached screenshot below.

I did help you added a checking whether it need to include those unsubscribe link in the email, if you compare the original email template file, we did added a checking there, this can determine that whether need to show this unsubscribe link into email or not. JoomlaFolder/components/com_easydiscuss/themes/wireframe/emails/email.template.html.php
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Monday, 17 December 2018 11:05
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Thank you Arlex,
I understand this is a bit hard to debug for you, I think there is something "buggy" going on, but I can't be sure and need further testing. This is not a very annoying issue, so I'll just keep testing and update you.

the unsubscribe link in notification mail is not clickable and I do not see the discussions in list of the discussions I am subscribed to.


The reason why you hitting this is because you have customised email template php file which you modified into your current template override file location JoomlaFolder/templates/rt_galatea/html/com_easydiscuss/emails/email.template.html.php , you can take a look at my attached screenshot below.

I did help you added a checking whether it need to include those unsubscribe link in the email, if you compare the original email template file, we did added a checking there, this can determine that whether need to show this unsubscribe link into email or not. JoomlaFolder/components/com_easydiscuss/themes/wireframe/emails/email.template.html.php


Yes, I understand this, but what I am saying s that the unsubscribe link is there, is just the href part that is missing


<a href="<?php echo $unsubscribeLink;?>">Cancellati</a> dalle notifiche di questa discussione.


this happens only for notifications I receives as super-user when I reply to a topic, as far as I see in the email activities i notifications sent to normal users the href is there and working

Anyway, as I said I'll keep testing and try to come back to you with clearer info

thanks for now
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Wednesday, 19 December 2018 00:00
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Actually from the PHP code we did added a checking, if the user doesn't have subscribe anything on the site, this variable $unsubscribeLink value will become empty ''.

This is why we added a checking for this from the email template.


<?php if (!empty($unsubscribeLink)) { ?>
xxxx
<?php } ?>


Since your template override file doesn't include this checking, so when you click on that link, it will show nothing, because it will not generate any permalink there.

Alright, keep us update if you need further assistance on this.
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Wednesday, 19 December 2018 12:08
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