Subscriptions stopped working
By Susanne on Friday, 07 March 2014
Posted in Technical Issues
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Hi!

One of my users published a new blog post today, but there was no email to the subscribers to the blog. It was published from the 'front end' (see attached) I deleted the post and did it again as a new blog post, from administrator/back end, this time it worked. Is there something I can do to ensure that the email will be sent out from the front end?

Best, Susanne
Hello Susanne,

Yes, because the system would think that you want to send them manually by clicking on the "notify" button at the backend. It's going to be a little tricky if you are going to send notifications whenever you publish / unpublish the blog post because by doing that "multiple" times (it may be because you want to take it down temporarily to modify the content) , your users would then get quite a number of notifications too
Mark
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Tuesday, 11 March 2014 00:12
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Hello Susanne,

Did you use cronjob before? There might be an issue with your cronjob that stops the mail sending part. Can you provide us your backend, FTP and if possible your cpanel access? Please advise.
Nik Faris
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Friday, 07 March 2014 19:22
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Hi! Thanks for the prompt reply! I don't have the backend login + FTP here atm, could you check in one of my other threads where I posted it before?
Susanne
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Friday, 07 March 2014 21:09
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Hello Susanne,

The only location where I found your access was from http://stackideas.com/forums/slowdown-issue-with-easyblog but none of the access worked anymore.
Mark
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Friday, 07 March 2014 22:55
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Hi! I'm adding the login info now. I'm not sure exactly what a cronjob is, so I do hope you can help me w this.
Susanne
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Monday, 10 March 2014 05:58
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Hello Susanne,

I've checked your site and seems like the emails are sent. From my observation, seems like you have set it to unpublished by default: http://screencast.com/t/39xNqvSSWhaH which is needed to be published in order to send email. I've changed to Published. Please have a look.
Nik Faris
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Monday, 10 March 2014 11:06
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Oh, I see: the default has to be Published in order to the email to be sent? So it's not sent when the user manually changes the status from Unpublished to Published?
That is a bit strange, I thought it would send the email simply when the status of the blog post changes?
Susanne
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Monday, 10 March 2014 22:58
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Aha, yes that is true.. Thanks for your help!
Susanne
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Wednesday, 12 March 2014 02:56
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Hello Susanne,

You're welcome.
Nik Faris
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Wednesday, 12 March 2014 10:12
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