By Alaina Driscoll on Wednesday, 08 January 2014
Posted in Technical Issues
Replies 14
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Hi,

We have an issue when subscribing. The interface works well, it allows users to subscribe with their email address, gives an approval message at the end. However, none of the email addresses are being stored under:

backend -> EasyBlog -> Subscriptions

And no emails are subsequently being sent.

Please help as we are about to launch this site.

Many thanks,
Alaina
Hello Alaina,

So sorry for the delay in getting back to you. i just tested your site's subscriptions and it is working fine. i can see the site subscription and also 2 of your subscription under categories. Please note that we have a filtering system so you will have to switch the filter to category to view category subscription. As for emails not sending out. I suspect that you do not have a cronjob setup as the emails are created but not sent. Please do so according to this guide

http://stackideas.com/docs/easyblog/how-tos/setting-up-cronjobs-in-cpanel.html

Hope this helps.

Thanks!
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Wednesday, 08 January 2014 03:05
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Hi Adelene,

I don't have a Cpanel set up for this server. Is there any other way to send these emails? I also have your component installed on another site and have not needed to use a Cronjob to send emails.

Thanks for your response!
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Wednesday, 08 January 2014 03:57
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Hello Alaina,

You can manually run the cron task by accessing this URL: http://test2.newhavenmagnetschools.com/index.php?option=com_easyblog&task=cron. This will manually execute the cron task. You can also turn on this option: http://screencast.com/t/zhC7FjZ0z . With this option turned on, everytime youe page is loaded, it will execute the cron task. But this is not recommended since it most probably will send multiple emails. Hope this helps.
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Wednesday, 08 January 2014 09:23
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Hi Nick,

What does my server need to turn on to execute these email sends automatically? i.e. without a cron and without me turning on "Send emails on page load."

Does a port need to be open? On my other website, the emails send automatically as they are generated.

Thanks!
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Wednesday, 08 January 2014 12:14
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Hello Alaina,

There is only two ways for the emails to be sent out in EasyBlog.

1. via cron
2. via send emails on page load

There is actually no other way to do this. You can try the these i guess if you want to

http://extensions.joomla.org/extensions/administration/admin-desk/19490
http://extensions.joomla.org/extensions/administration/admin-desk/23247

Hope this helps.

Thanks!
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Wednesday, 08 January 2014 12:34
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Hi,

Thanks for your responses. I installed JPrc Cronjobs per your recommendation and I just don't know what settings to use. They are giving options for task type:

Plugin
SSH
fsockopen
fopen
CURL


I've tried them all with your command

/bin/wget -O /dev/null "http://myurl.com/index.php?option=com_easyblog&task=cron";

Nothing seems to be working. Do you have any more advice for me?

Thank you!
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Wednesday, 08 January 2014 22:20
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Hello Alaina,

So sorry for the delay in getting back to you. Please consult JPrc on this I tried to set it up for you but the cron is reporting unable to open page. Not sure why cos I tried in the browser and it is working fine.

Thanks!
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Wednesday, 08 January 2014 23:31
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I had my server company set up a cron job but still no emails are being sent.

Can you please provide more information on how this must be set up?

My server company sent me this to show that the cron is supposedly running but I'm not getting any email notifications:

[root@www /var/log]# mailq
/var/spool/mqueue is empty
Total requests: 0
[root@www /var/log]# tail -f /var/log/maillog
Jan 14 18:27:31 www sendmail[74086]: s0EN000o074086: to=root, ctladdr=root (0/0), delay=00:27:31, xdelay=00:00:05, mailer=relay, pri=34320, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (s0ENRVkd078492 Message accepted for delivery)
Jan 14 18:27:31 www sm-mta[78494]: s0ENRVkd078492: to=<root@http://www.newhavenmagnetschools.com>, ctladdr=<root@http://www.newhavenmagnetschools.com> (0/0), delay=00:00:00, xdelay=00:00:00, mailer=local, pri=34998, relay=local, dsn=2.0.0, stat=Sent
Jan 14 18:42:25 www sendmail[76236]: s0ENF0F8076236: from=root, size=4320, class=0, nrcpts=1, msgid=<201401142315.s0ENF0F8076236@http://www.newhavenmagnetschools.com>, relay=root@localhost
Jan 14 18:42:30 www sm-mta[80589]: s0ENgUi3080589: from=<root@http://www.newhavenmagnetschools.com>, size=4665, class=0, nrcpts=1, msgid=<201401142315.s0ENF0F8076236@http://www.newhavenmagnetschools.com>, proto=ESMTP, daemon=Daemon0, relay=http://www.newhavenmagnetschools.com [172.16.87.60]
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Wednesday, 15 January 2014 12:02
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Hello Alaina,

Could you please provide access to your control panel so we can check on your cronjob setting, please advice?

Thanks:)
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Wednesday, 15 January 2014 15:12
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Hi Khairul,

Thank you for your response. I am on a server that does not provide their customers with a cpanel. This is the script that they are running for me:

Per your request I added this in the crontab scheduler:

*/15 * * * * root /usr/local/bin/wget -O /dev/null "http://www.rosswoodward.org/index.php?option=com_easyblog&task=cron";
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Wednesday, 15 January 2014 23:07
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I still really need your help with this. Thanks.
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Friday, 17 January 2014 23:29
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Hello Alaina,

I am really sorry for the delay of this reply as it is a public holiday for us here. Can you request your hosting provider to run the command below and provide us with the output?


/usr/local/bin/wget "http://www.rosswoodward.org/index.php?option=com_easyblog&task=cron"
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Saturday, 18 January 2014 02:18
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Hi Mark,

I actually contacted my server company and they did something to fix up the issue. Just got resolved about an hour back and I've been testing it. Seems to be working fine.

Thanks for being back in touch.

Enjoy your holiday!!!
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Saturday, 18 January 2014 02:22
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Hello Alaina,

Ah, thanks for updating and I am glad that your issues are resolved now
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Saturday, 18 January 2014 14:08
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