By Scott Talsma on Wednesday, 12 May 2021
Posted in Payment Gateways
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I ran into a PayPal setup issue that ate up a few hours unnecessarily; I think the documentation could have cleared this up w a few sentences in the troubleshooting section.

Transitions between PayPlans->PayPal->PayPlans was working and I was getting cofirmations everywhere, but the subscription was never changing to from 'none'. The Invoice remains in the 'Payment Pending' state, with pending_reason=unilateral.

I discovered that when using the sandbox, the email address shouldn't be an the developer email address associated with the account, but rather an email address listed within the sandbox account's credentials. This can be found in the sandbox under My Apps (choose one) -> Sandbox API credentials. In my case it was something like sb-j13njXXXXXXXXX@business.example.com.

Additionally, this is where the IPN also gets set, although it is now called a return url instead.
Hey Scott,

I am really sorry for the delayed response as it's public holiday for us here.

Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?
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Friday, 14 May 2021 16:47
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The issue is solved. I was merely noting that the documentation for the PayPal integration could be improved.
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Monday, 17 May 2021 20:28
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Hey,

It sounds good that issue is resolved.
Let me know what was the issue ?
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Tuesday, 18 May 2021 10:45
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The issue was that the sandbox paypal email address isn't my personal address, but rather an email address generated by paypal, and associated with the sandbox account.

Instructions to that effect would have saved me several hours of debugging.
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Tuesday, 18 May 2021 17:39
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Hey Scott,

Thank you for sharing details on this.

Just for your information, I have locked and marked this thread as resolved to avoid confusion in the future. Please start a new thread if you have any other issues in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.
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Tuesday, 18 May 2021 17:48
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