Subscription renew of easysocial PRO non effective
By Halim seffih on Friday, 20 January 2017
Posted in Post Sales
Likes 0
Views 740
Votes 0
Hello,
I renew my subscription today for easysocial pro, but it still expired in my dashboard.
I try order locator but nothing happen.
I know the support is close now but i hope someone passing by could check and fix it cause i need to access documentation and update to work on it this WE.

Pls find in Additional Info the order ref and the email use for the order
Thanks in advance.
Regards
Hello Halim,

I have fixed your account and it will show up correctly now. For some reasons your order reference had duplicate id and this is why it wasn't updating the correct records.

Can you give this a check now?
Mark
·
Friday, 20 January 2017 23:25
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Halim,

Can you please provide me with the order reference # so that I can look this up on our system?
Mark
·
Friday, 20 January 2017 23:06
·
0 Likes
·
0 Votes
·
0 Comments
·
you should have it in additional info, but anyway here is the ref: ****
Halim seffih
·
Friday, 20 January 2017 23:12
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Mark,
It's good thank you very much.
Halim seffih
·
Saturday, 21 January 2017 00:00
·
0 Likes
·
0 Votes
·
0 Comments
·
You are most welcome Halim, glad that your issues are resolved now
Mark
·
Saturday, 21 January 2017 00:37
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post