Subscription issues
By Michael on Tuesday, 13 January 2015
Posted in General Issues
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Hello, tried to update Easysocial but got this error message even though I have an active subscription.

(Sorry, but the system is unable to located any purchases from your account. If you have already purchased and still facing difficulties installing, please contact our tech support.
Contact Support)


Do assist.
Hello Arlex, by downloading the launcher again from my dashboard and regenerating the api key, this issue seems resolved.
Michael
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Wednesday, 14 January 2015 06:09
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Hello Michael Ehidiamen,

Sorry for late reply to this,
Would it be possible for you to contact us at https://crm.stackideas.com and provide us with the order reference and your username so that we can check on this? Also, provide us with your Joomla backend and FTP access as well.

By the way, may i know your Easysocial site is it fresh installation?
Arlex Wong
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Wednesday, 14 January 2015 01:24
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Hello Michael,

Glad that your issue has resolved.
Nik Faris
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Wednesday, 14 January 2015 10:43
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