By Tobias Roller on Wednesday, 17 June 2015
Posted in Technical Issues
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Hello everyone,

I seem to have trouble setting up the subscription module of EasyBlog.
I have set the ACL to allow any user to subscribe to the blog but when I enter my name and email in the required fields (or, alternatively, I click on the link) and click "subscribe now", nothing happens.
Before using the module I tried using the Subscrition-Button in the toolbar where I got the same problem (nothing happening after clicking subscribe).

The sourcecode tells me the following for the subscription module:
<a href="javascript:void(0);" class="subscribe-link">Subscribe Now</a>

What may be the reason for this? I hope the information provided is enough to troubleshoot, otherwise please let me know what you need to know.

Thanks in advance and have a good day,

Tobias
Hi Tobias Roller,

I have checked in your site, it seems like all the script was broken. Check my screenshot below.

That would be best if you can discuss with your boss and provide us Joomla backend and FTP access so we can help you solve this quickly.
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Thursday, 18 June 2015 01:15
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Hi Arlex,

thank you for that fast reply. Sorry, I seem to have made a bigger mistake yesterday which is why the design was so messed up.
I re-installed RasyBlog and changed that back so it should be working again. Could you please take another look?
I also attached a picture of how the site shows up for me and how it should look like.

Unfortunatly I'm not allowed to give you the FTP acceess, I'm really sorry.
But if you need some files from our server or anything I can give them to you, of course.
Also this is only our development-system and I later have to make the changes on the real website, too, so is it possible to explain what needs to be changed and how I can apply it to the system? Or may the problem be with it being a development-environment? Even though the system is allowed to send mails etc.
Also when I try submitting a comment the loading icon shows up but the page actually never loads.
So basically commenting and subscribing isn't working.

Thank you and have a nice day,

Tobias

PS: I have considered updating to the new EasyBlog version, may this help?
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Thursday, 18 June 2015 17:42
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hi Tobias Roller,

Sorry for late reply to this,

That was strange, because if I trying to access your site without HTTPS, all the Easyblog script can't be loaded.

If I access with HTTPS in your site, everything is work fine,

Check my screenshot below and this video -> http://screen.stackideas.com/2015-06-19_0018.swf
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Friday, 19 June 2015 00:20
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Hi Arlex,
thanks for checking again. As our real site is running on https only I think my problem is solved.
But while were on it, where can I change the "Close"-Button seen in your picture to have the text more aligned to the middle of the button?
Thank you very much for your help.
Best Regards
Tobias
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Friday, 19 June 2015 15:25
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Hello Tobias,

I am sorry for the delay of this reply.

Can you try apply the following css fix inside your template file and see how it goes?
body #eblog-dialog .button {
line-height: normal !important;
}


The end result should look like this, http://screen.stackideas.com/2015-06-19_1708.png .
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Friday, 19 June 2015 17:08
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Hi Ezrul,

that worked perfectly, thank you very much! Now everything is as it should be.
You guys really offer a great support! Thanks again and have a nice week!

Best regards,
Tobias
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Monday, 22 June 2015 18:15
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Hi Tobias Roller,

You're most welcome, glad to hear your issue has been resolved.
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Monday, 22 June 2015 18:40
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