Hello when clicking on the subscribe to blog buttons in Explorer and Firefox, the pop-up window comes up, but with and explanation point and no data. How do we fix this issue (screenshot attached and confirmed with multiple browsers)?
Hello Adam,
I have tried accessing your site and subscribing to the post. It seems to be working correctly for me as you can see here,
Thanks Mark - It seemed to be fine to me as well when I checked in Chrome which I was about to report that to the client and then I tried Edge and Firefox and there were clear issues.. I tried to attach a video that compare Chrome and Edge, but this ticket system would not let me attach MP4. In the first frame of the video Chrome properly pulls up the subscribe box (albeit with styling issue which is not urgent) and the second part of the video is from Edge. Please test in Edge and/or Explorer to see if you find the same. I have tried from multiple machines with freshly cleared cache to eliminate that as a potential cause.
Please let me know if I can send the video via any other method. It is less than 2 MB.
Hi Mark- This appears to be related to server-side page cache. I cleared the page cache on the server and it seems to work fine. Is there anyway to restrict page cache for the pop-up?
I am really sorry for the delay of this reply as it is a weekend for us here. Thanks for getting back to me on this and glad that you have pinpoint the culprit.
Hm, there's no real way to exclude the cache for popups because these are AJAX requests and they already contain timestamps on the ajax urls to prevent cache like this happening.
What sort of server side caching is implemented on the site?