Stripe will not update billing details
By IRNA on Wednesday, 28 September 2022
Posted in Payment Gateways
Replies 3
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We are testing out the Stripe payment processor in sandbox mode.
When we try to update the billing info on our test subscription, the blue "update" button keeps spinning without ever completing the update or generating an error.
I've tried to use the test card numbers from this page, and I've also tried to disable sandbox mode and use real live credit card numbers, but nothing is going through.

I appreciate any help you can offer with this problem.


note: We have an active PayPlans license. But I'm not sure how to add our domain to the license for the Help Desk tickets. Where can I find this setting?
Hey IRNA,

Thank you for running that test. I was able to get the same result with the valid test cards. But it will not accept any of the declined payments card options.
Ok, i am able to replicate the same with the declined card. I'll log this into issue tracker.

Is it possible to test what will happen in PayPlans when a user's card is declined on a recurring subscription?
If user card is declined no further recurring payment will completed on recurring subscription and user subscription will get expired after "Wait for Payment before Expiring Subscription set in backend setting system.

Let me know if you will have any queries.
Manisha Ranawat
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Friday, 30 September 2022 10:49
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Hey Irna,

EDIT
I've tried to update the billing details at your site but didn't hit any issue.
See here:https://monosnap.com/direct/ULtNuub1tQ9CnIpBY3YccPoLehI1Ll

Also, We have recently release PayPlans 5.0.5, you can update payplans at your site to get the latest fixes.

Can you try again and let me know if still issue persist.

You can assign your domain to your license by accessing your license area at http://stackideas.com/dashboard

Update us with the response.
Manisha Ranawat
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Thursday, 29 September 2022 11:38
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Thank you for running that test. I was able to get the same result with the valid test cards. But it will not accept any of the declined payments card options.

Is it possible to test what will happen in PayPlans when a user's card is declined on a recurring subscription?
IRNA
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Friday, 30 September 2022 02:50
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