By Daniela Roman on Friday, 07 February 2020
Posted in Technical Issues
Replies 7
Likes 0
Views 573
Votes 0
I want to bring to your attention that when updating easysocial from 3.2.5 to 3.2.6 and 3.2.7, when one tries to go to the stream, it shows when it's loading, but as soon as it does, the screen becomes white. Please make a new version that fixes this issue or make the 3.2.5 version available to download. Note: For the guests, the stream does load, however for a registered user that is logged in, this error occurs.
It would be best if you can update your current licensed domain site backend and FTP access at https://stackideas.com/dashboard/site so we can better have a check?
·
Saturday, 08 February 2020 00:50
·
0 Likes
·
0 Votes
·
0 Comments
·
This isn't our problem, because this error didn't occur until we updated easysocial from 3.2.5 to the 3.2.6 and 3.2.7. If however you think that it is conflicting with other components installed on our website, you can verify from the frontend, find out what it's conflicting with, tell us exactly what it is that it's conflicting with,and we will correct it ourselves. But it would be better for you to find out what changes were made in the 3.2.6 and 3.2.7 versions, correct it and make a new update.

Note: the link is https://quicksle.com/community
·
Saturday, 08 February 2020 01:11
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Daniela,

I have tried to access the page at https://quicksle.com/community and the stream seems to be loading correctly. Where do you see the problem?
·
Saturday, 08 February 2020 18:35
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Daniela,

I have tried to access the page at https://quicksle.com/community and the stream seems to be loading correctly. Where do you see the problem?



What do you mean, you don't see the problem? When the page loads for non logged in users, it's fine. However, when the page loads for logged in users, it completely white.
·
Sunday, 09 February 2020 22:32
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Daniela,

After investigating this, it looks like when we applied some fixes on 3.2.6, it caused another issue with the body of the site on mobile devices.

Can you add the block of codes into /components/com_easysocial/themes/wireframe/dashboard/default/default.php at the end of the file,


<?php if (ES::isMobile()) { ?>
<style type="text/css">
body {
display: inherit !important;
}
</style>
<?php } ?>


We will address this as soon as the week starts by pushing out EasySocial 3.2.8.
·
Sunday, 09 February 2020 23:23
·
0 Likes
·
0 Votes
·
0 Comments
·
We tried adding the code in the route you have specified above and we received an error "Class SociallsMobile not found".
·
Monday, 10 February 2020 01:19
·
0 Likes
·
0 Votes
·
0 Comments
·
Try replace to this :


<?php if (ES::responsive()->isMobile()) { ?>
<style type="text/css">
body {
display: inherit !important;
}
</style>
<?php } ?>
·
Monday, 10 February 2020 10:29
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post