By Emma Foy on Wednesday, 22 November 2017
Posted in General Issues
Replies 4
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Hi, we have small issue and was wondering if you guys can help me out.

all works correctly up to the payment of the plan

so we fill in information, account is created redirects you to the payment and you click pay, it does what its supposed to, but we get popup which is included in the attachment, and then redirects us back to the payment screen...

please help, the only difference between our testing and live site is the fact we are using direct IP instead of domain name.

why do we get this popup.
Hello,

This pop-up is not coming from payplans, let me know if you have done any customization.
Please edit Site details and add Ftp details, also to check this issue.
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Thursday, 23 November 2017 11:22
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site details are there... updated also ftp information
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Thursday, 23 November 2017 14:42
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Hello,

I am not able to replicate this pop-up error now.
Can you record a video to show us how to replicate it.
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Thursday, 23 November 2017 19:26
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