Hi James,

Regarding for you issue what you can try to do is go to extensions, click discovery and find com_easysocial, 1 and click install and it will install this or any other component, module or plugin that was not installed through the normal installation process.

Hope this help,

Hi Jasni,

Thanks for your help. But when I tried that it didn't discover the com_easysocial application. So I attempted to upgrade to the latest version. Now things have really gone downhill! I still get the same error but the layout (frontend and backend) has gone all strange and I've lost all my icons. Please help! Screenshots attached.

Thank you,

James

p.s. I attached my admin credentials to the first message in this thread. Sorry for the panic but this is a very high priority for me as the site cannot get back online until the ES issue is fixed. Thank you for your help!

James

I don't think this error has anything to do with EasySocial. It's most likely a plugin or a module that is trying to render JComponentHelper::load('com_easysocial') . This code never existed in EasySocial.

I would need the ftp access to help you troubleshoot this. Since this error is coming from Joomla, I am not able to use a file manager to edit files on your site as it may break the entire site including the back end.

Hi Mark,

Thanks. I'm not sure how to provide those details privately. Don't see the fields for that info (I did on the initial message).

Let me know,

James

You can edit your post above and include them or alternatively add it at http://stackideas.com/dashboard/site

Thanks, Mark. I've added the FTP info to the link you specified. Any help MUCH appreciated here... time is money as you know!

Long live StackIdeas support!

James

Also, my host recommended I reinstall ES and then apply one of the fixed described in these articles:

http://forum.joomla.org/viewtopic.php?f=706&t=796415

http://forum.joomla.org/viewtopic.php?f=616&t=828736

http://forum.joomla.org/viewtopic.php?f=615&t=766521

I didn't want to interfere until you had a look at it.

Thanks again!

James

Further update: I did try the discover method as suggested above but without success. Thank you in advance for your help; I would very much like to get the site back online before the weekend!

Many thanks,

James

FTP access is not working for me here. Tried with both ip address and the subdomain. Please see the error message here, http://screencast.com/t/3Kqmzzsvfy

Are you sure the ftp logins are the same as the site logins?

Sorry about that, Mark! I have updated my dashboard with new info. Thank you for taking the time to look into this for me... I really appreciate it!

Cheers,

James

Thank you, Mark! I can't tell you how much I appreciate your help with this. Yes, the new host was recommending a lot of caching; I need to re-evaluate that. I have read on these forums before that you consider a CDN to be "essential." Is that true? Finally, do think I should have *any* caching enabled for the site?

Thanks again for a great product and outstanding support.

James

Hey James,

It really depends on how much data or how frequent your users are going to post items. Caching actually adds an overhead to your server / page load because the first request is always going to be slower than the subsequent requests. Imagine the following:

With caching enabled:

1. First time users visits the page (slower because it needs to apply it's caching algorithm and what not)
2. Subsequent visits (faster because it just loads from the cache)
3. Another user posts a new stream item (Because of this, it goes back to #1 as the cache needs to be refreshed again). Therefore, imagine if your user's are constantly posting new posts by the minute


Without caching enabled:

1. First page load (Depending on your server but there is no extra overhead here to cache items)
2. Subsequent visits (It will be the same as #1)
3. Another user posts a new stream item (Regardless, because the load time will just be the same as #2)

Hope this clears your mind.

As for CDN, yes, CDN will help people like me (from Malaysia) accessing your sites faster because your assets (css, js, images) are hosted on the network

That is really helpful, thank you Mark. I will continue to look into this and educate myself on the caching topic.

Best wishes,

James

No problem By the way, you should renew your expired subscriptions soon