Steps to make site throw an (EasySocial) error
By Andy on Monday, 16 December 2019
Posted in Technical Issues
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Can you see if you can replicate this and if so suggest a fix... just a low priority thing I noticed when using my site....

From my site...

1) In the EasySocial search bar I typed 'test'
2) An image called test.png comes out top of the search results...
3) If I click that I get a "Call to undefined method SocialComments::getHTML()" error page

It's probably some old image - but I've gone to EasySocial backend and reset my SEF URL's - and also re-indexed my site using the Smart Search - and cleared the cache - but all that didn't solve the issue....
Hi there,

You can refer them on attached files.
Abdul Warith Norudin
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Tuesday, 17 December 2019 10:17
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Hi there,

After further check, it seems that those images are very old images and streams for those images are no longer existed. This is a known issues on our end and we have fixed them on our latest version. To avoid this, you will need to delete those images and re-crawl again your Smart Search indexes.

To delete them, you will need to remove codes below inside this path .../components/com_easysocial/themes/wireframe/albums/layouts/response.php and manually delete them. 



	<div class="es-actions__item es-actions__item-comment">

		<div class="es-comments-wrapper">

			<?php echo $comments->getHTML(array('hideEmpty' => false));?>

		</div>

	</div>


Or, can i have your permission to delete them on your site and re-crawl your smart search ?
Abdul Warith Norudin
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Monday, 16 December 2019 13:10
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Thanks for the guidance here. I can do that then - so I'll remove those quoted lines of code in the file you mention and delete the images.
Andy
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Monday, 16 December 2019 20:36
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I removed those code lines easy enough... how do I get to the images though - do I do it through the front-end of the website as a super user - I can't see how to delete them as the error still comes up....
Andy
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Monday, 16 December 2019 20:43
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Hi there,

Actually, i given wrong path for you Here is the correct path .../components/com_easysocial/themes/wireframe/photos/response.php but you will need to fully remove those codes as browser will still render those codes even-thought you have comment them out. I have temporarily removed them for you and it should shown properly now.

You will need to re-apply them once your deleted them on your site. Here are codes that are removed. 





		<div class="es-actions__item es-actions__item-comment">

			<div class="es-comments-wrapper">

				<?php echo $comments->getHTML(array('hideEmpty' => false, 'deleteable' => $lib->isMine()));?>

			</div>

		</div>
Abdul Warith Norudin
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Tuesday, 17 December 2019 09:55
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Ah ok.... I've deleted the two old images I identified that were causing the error... and the site search is reindexing now.

So if I understand right, I now just need to add back the codes you've quoted in your 1:55AM post - does it matter where in the response.php file I put that code?!?!?!
Andy
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Tuesday, 17 December 2019 10:10
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OK great. That was simple enough. All done. Thanks for your help!
Andy
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Tuesday, 17 December 2019 10:22
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Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.
Abdul Warith Norudin
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Tuesday, 17 December 2019 10:23
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