Sorry, you cannot view the page because the user did not install the application
By HMED on Friday, 21 November 2014
Posted in General
Replies 8
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Hello, on easysocial i am getting this error when i click on a new badge notification !
i should install some app ?

Sorry, you cannot view the page because the user did not install the application.
Hello Jan,

The issue here is because of your menu item "Notifications". It's using the same name as the view name and it's causing name conflicts. I have unpublished that menu and it works fine now.
Mark
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Saturday, 22 November 2014 17:24
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Hello Jan,

Can you please provide us with the username and password for the account that is experiencing issues?

Also, kindly please do take note that whenever you decide to post a support request, it would be much appreciate that you disable anything that prevents us from accessing the front end. It took me almost 10 minutes to figure out how to access the front end
Mark
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Friday, 21 November 2014 11:13
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Hello Mark,
sorry the countdown was activated for the launch party now the site is live.

well, all members have this issue, when we click on a notification we get that message,
i'd just sending a friend request and group invitation to the account provided in this discussion (sup**), please login in with it and click notifications.

thank you !
HMED
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Friday, 21 November 2014 18:59
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Hello Jan,

Ah okay I am able to reproduce this errors now. Can you please provide us with the ftp access?
Mark
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Saturday, 22 November 2014 01:59
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Hello,
here is the ftp access !
HMED
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Saturday, 22 November 2014 06:07
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Hello Jan,

The ftp access which you have provided is not working for me Please see my screen shot here, [REMOVED]
Mark
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Saturday, 22 November 2014 16:51
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Ouups! Please use those adresse and username instead
HMED
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Saturday, 22 November 2014 17:02
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Can you please remove the screenshot ?
HMED
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Saturday, 22 November 2014 17:03
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