By Ilia Shuliak on Saturday, 09 August 2014
Posted in Technical Issues
Replies 8
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I am facing a issue when adding reply on the added question it shows the following error
"Sorry but the system was not able to detect the id"
and we are using cpanel as a hosting server.

Please Send me the reason why this is happening.
Hello,

I am really sorry for the delay of this reply as it is a weekend for us here. Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?
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Saturday, 09 August 2014 22:12
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back end and FTP access attached
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Sunday, 10 August 2014 02:50
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Hello,

It looks like the version of EasyDiscuss that is installed is running on an older version. Is it possible for me to upgrade EasyDiscuss to the latest version for your site?
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Sunday, 10 August 2014 03:27
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I updated version. Now the button "send" does not work
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Sunday, 10 August 2014 03:56
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And "Sorry but the system was not able to detect the id" not disappeared
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Sunday, 10 August 2014 03:58
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Hello,

After spending the entire day debugging this, the problem is due to your plugin "System - YT". This plugin is actually removing those head tags that we added via Joomla's API. I am not really sure why the plugin is doing this but I have commented out the codes in /plugins/system/yt.php and commented out the codes at line 39 - 64. You should check with the developer of the plugin to look into this.

It's always a very bad practice to hack the head tags in Joomla. It always causes unexpected results like this and debugging this will be extremely difficult. They should never have done this!
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Sunday, 10 August 2014 14:49
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Thsnks
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Monday, 11 August 2014 04:16
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Hello,

You're welcome.
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Monday, 11 August 2014 10:11
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