Hey there,

Can you tell me which post that certain users can't comment in the group and what is the profile type of certain users so that I can have a better check of it?

Also, it seems that when I was trying to access your backend, it gave me the following error:

Warning

Username and password do not match or you do not have an account yet.

I found the problem. Some users set their privacy to allow only friends to comment.

My client's site is a private and secured intranet system, and I have repeatedly explained that I cannot give admin nor FTP access to the site. I realize that because of this, for some issues I have to debug on my own. So I have been carefully asking only questions that do not require admin access.

This was like a needle-in-a-haystack for me to find, but for support that should understand the system, pointing me toward "privacy settings" should have been a fairly easy response to give. All I asked was what settings would selectively prevent a user from being able to comment on posts by some other users. Instead of answering, you asked for admin access. Because I did not receive a straight answer, I spent a few hours with a debugger until I could find what was going on. This is a repeated problem we are having with support for Easy Social.

Hey Randy,

My client's site is a private and secured intranet system, and I have repeatedly explained that I cannot give admin nor FTP access to the site.

I believe what my colleague ask for your site access is because he want to troubleshoot your issue quickly.

And I feel this is unfair to us since you didn't mention about this on this thread and your profile optional information as well, so other moderators who follow up your support ticket might be forgot as what you have mention this in your support ticket before because we have multiple moderators who handle our forum ticket and we are not only handle your support ticket only, we have a lot of different customer who request for support on our forum.

It would be best if you can update this sentence "My client's site is a private and secured intranet system, and I have repeatedly explained that I cannot give admin nor FTP access to the site." on your profile optional information area (https://stackideas.com/dashboard/site) so this information will appear on each of your new support ticket.

So we will take note for that but please understand some of the issue required to access your site to troubleshoot the issue if we unable to replicate this on locally.

By the way, thanks for letting us know you already found the solution for your current issue.